UO :: CASit

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Mission Statement

CASIT's objective is to provide reliable computer support and excellent customer service to college faculty, GTFs, and staff employed in the College of Arts and Sciences. Achieving this objective enables faculty, GTFs, and staff to better fulfill the mission of the university through efficient and effective use of IT resources and through safeguarding those resources. We are committed to creating an environment where technology allows our faculty, graduate students, and staff achieve the highest standards of academic inquiry, learning, and service.

Why is this necessary? There has been a large deficit in the availability of reliable and standardized desktop support for the CAS faculty & GTFs. The Departmental Apprentice program, which gave at least a base level of support, has been discontinued from central IT. Without the apprentice program, departments that do not have dedicated IT staff are left on their own for computer support.

Services Initially Provided CASIT intends to provide a broad range of support for all departments:

Desktop support for a well-defined set of software and hardware configurations. Both Mac and Windows supported: Mac OS X 10.4 & 10.5; Windows XP, Vista and 7.
Prompt response to requests, and subsequent timely scheduling of service.
Computer setup, relocation, software updates.
Very basic hardware repair and upgrades. Beyond these, we serve as a liaison to the UO Electronics Shop
Site-licensing of mainstream software (Office, Adobe, etc.)
Email support for a variety of mainstream collaborative software such as Outlook, Mac Mail and Thunderbird.
Virus and Spyware removal if computer becomes infected (caveat: system must have an up-to-date version of McAfee).
Backup suggestions and restore help, tailored to personal needs.
A central web resource for purchasing advice, service requests and online training resources for common computer upkeep (casit.uoregon.edu).
Server Support, Data center, Teaching Technologies, Calendaring, etc.

General philosophy: The faculty and GTFs under the College of Arts & Science need a reliable resource for fundamental IT help. The decentralized structure of the University of Oregon creates the need for each college and professional school to rely on its own support structure. CASIT can provide a baseline service to all the faculty and GTFs of the college. Providing this service improves faculty and GTF morale and efficiency, strengthens the research and instructional missions of CAS, and assists Central IT and Network Services in fulfilling their missions.

Who is Served? We will serve the Department heads, departmental staff, faculty, and GTFs of the College of Arts and Sciences. The CAS Service Plan will be folded into the CASIT service.