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December 2, 2018

Overview of the Adobe Creative Cloud Application


This article is to guide users through the process of both searching for the Adobe Creative Cloud desktop application (if already installed by CASIT) or acquiring it if it is not installed on your machine along with signing-in to the Adobe Creative Cloud desktop application to install any of the Adobe Creative Cloud applications (Photoshop, Illustrator, InDesign, etc.) to their computers.

Signing-in to the desktop application will resolve any of the license expiration issues that may arise.

Note: The Creative Cloud application is only available to faculty, staff, and department student employees. For the general student population, click here.

Searching the Adobe Creative Cloud desktop application

If your computer was set up by CASIT, this application should already be installed on your machine. Go to your computer’s program files or applications location to open the application

For Windows users: Go to the Search Bar near the Start Menu and enter in Creative Cloud to find the application.

For macOS users: Go to the Applications window in the Finder and look for the Adobe Creative Cloud application. Double-click it to open.

Installing the Adobe Creative Cloud desktop application

If it is not installed on your machine: Go to the Adobe Creative Cloud desktop application page and select How to download the Creative Cloud desktop app using direct download links and select the appropriate link for your operating system. Open the installer from your designated downloads folder and follow the given prompts.

and use of Adobe Creative Cloud

For all users: Open the application and enter your entire email address in the given field then click continue.

Adobe CC Sign In Screen

On the select an account screen, select Company or School Account.

Select an account screen

You will be redirected to a Shibboleth screen where you will enter your Duck ID and password as you would for any centralized service on campus.

UO Shibboleth Window: Enter your Duck ID and password then click Login to proceed

If you have two-factor authentication enabled, you will receive a Duo authentication prompt.

Duo two factor authentication Prompt

Upon sign-in, the Creative Cloud application may take a minute to update.

Once signed in, you will automatically be on the Apps page. Creative Cloud Apps Page

To find and install a specific application, you can:

  1. Use the search bar for a specific application
  2. Installed applications will be listed under Installed
  3. Scroll through the listing of applications in the Available in your subscription section
  4. To acquire an application, click Install
    1. Once installed, the application(s) will be listed in the Installed section (marked 2 above)


November 27, 2018

Apps tab missing from the Creative Cloud desktop app


This article is designed to assist users through the process of having the Apps tab appear on their Creative Cloud desktop application if it does not appear upon the initial setup of their Adobe account.

This article is derived from the Adobe Creative Cloud desktop application support page linked below.


  • Adobe Creative Cloud desktop application for Windows or macOS


  1. If the Apps tab does not appear, click on the Creative Cloud application and quit the application
  2. Navigate to the following location:
    1. For Windows users
      1. Open the File Explorer and enter the following in the address bar at the top of the dialog box: C:\Program Files(x86)\Common Files\Adobe\OOBE\Configs\
      2. Locate and right-click on the serviceconfig.xml file and select Run As Administrator
      3. In the file, locate the word false and change it to true
      4. Save the file then close the window
      5. Restart your computer and reopen the Creative Cloud desktop app, the Apps tab should appear.
    2. For macOS users (10.13 and earlier):
      1. Open the Spotlight search application (magnifying glass icon) located on the upper-right of the screen and enter the following: /Library/Application Support/Adobe/OOBE/Configs/
      2. Open the serviceconfig.xml file
        1. Note: If you have not opened an XML in macOS before, you may see a dialog box about installing Xcode and SDK components. Allow the machine to install those components which may take a couple of minutes (it will require your computer profile user name and password to proceed)
        2. Once Xcode is done installing, open the file
        3. Note: If the XML file is opening in a different application and if you have administrative access to the computer, go to the Terminal application and enter the following:
          1. sudo nano filepath (filepath is derived from dragging and dropping the file from your file system into Terminal)
          2. This will prompt the user’s computer password (likely different from the Duck ID password), then press Return
      3. On the first line of the file, locate the word false and change it to true
      4. Click the File menu from the application menu and Save the file (or Command-S) then close the file
        1. For Terminal users, type ^O, press Return to save, then type ^X to quit.
      5. Restart your computer and reopen the Creative Cloud desktop app, the Apps tab should appear.
    3. For macOS users (10.14 and later)
      1. Follow the process for macOS (10.13 and earlier) repeat steps 1-3
      2. When the edit begins, macOS will prompt you to create a duplicate. Click Duplicate to continue.
        1. Save the new file with the name serviceconfig.xml to the Desktop
        2. Move the new serviceconfig.xml file into the /Library/Application Support/Adobe/OOBE/Configs/ folder
        3. You will be prompted to replace or keep both files, select Replace and then enter it in your computer profile’s password then click Authenticate to complete the process.

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