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General Questions

June 27, 2018

YouTube and Fair Use

This article is designed to act as an overview to clarify the cases of fair use of copyrighted content while using YouTube to host videos and a way to find additional resources.


June 7, 2018

Installing the Office 2016 Applications

Listen to this article:


This article will guide users through the process of downloading and installing the Microsoft Office applications for their desktop or laptop computer.

Downloading the installer

Go to and sign-in with your Duck ID and password.


October 1, 2015

MATLAB Installation Process


This article is designed to help guide users through the MATLAB installation process for campus-only computers.

Installation takes three steps: creating a MathWorks account, downloading the software, and installing the software onto your machine while associating your MathWorks account.

Creating a MathWorks Account

Go to to create your account. Be sure to use your University email address to do so (e.g.,

MathWorks Sign In

Acquiring Installation Key

The MATLAB installation key can be acquired at the UO Software Center website which requires your Duck ID and password to authenticate.

Upon authentication, the site will find your UO affiliation level and determine which operating system your computer is running (Windows or macOS), then it will list the available software. Select MATLAB from the list to proceed.

Select MATLAB from the Software List

From there, select the MATLAB Licensing Information for (latest version: r20XXa/b). This will download an RTF file with the key. Open the file, then copy the key information for the Individual License.

Select the MATLAB Licensing Information file to proceed.

Associating key with the Campus License

Next you need to associate your MathWorks account with the campus license:

Once you are logged in, click on the View My Licenses button then…


…click on Associate License to enter the license code


Copy and paste the code into the field then click Associate License.


From here, you will be redirected to download any of the last eight versions to install for Windows 32-bit and 64-bit, Mac OS X 64-bit, and Linux. Select the desired option to correspond with your operating system.

Then, follow the steps on the MathWorks website to download the appropriate file.


Open up the MATLAB download (which will be a compressed file) and select the Installation executable file program then follow the installation instructions. Installation will require either an association to your MathWorks account or a file installation key.


Downloaded installer file — If you click Run when you select the installer on the MathWorks website, the installer starts automatically. If you saved the installer instead, double-click the self-extracting installer file in the folder where you saved it. The name of the self-extracting installer file is matlab_release_$ARCH, where release is the release you are installing (for example R2015b) and $ARCH is the selected architecture.

The installer should start automatically after file extraction is complete.

To restart the installer later, click setup.exe. This file is located in the top level of the folder where you extracted the files.

Mac OS X

If you or an administrator downloaded the product files and copied the extracted files to your computer, a network share, or to media, go to the top level of the folder where the product files are located and double-click the InstallForMacOSX icon to begin the installation.

Gaining access without network connectivity

Access to MATLAB can be granted to users without network connectivity. The process is the same as listed above but with a few differences. In order to proceed by this method, users will need the following:

  • HostID (or MAC address)
  • The version of MATLAB you would like to install (e.g., R2015b)
  • Operating System

MathWorks has extended documentation on this process which can be found here.

Links to Additional Content

MathWorks has a full guide on installing MATLAB for various situations. Click here to proceed.


July 13, 2015

How to clear your Java cache (Windows)


This article is designed to guide users through clearing the Java cache on their machines. This action is typically done when Banner will not load correctly.

The process described below is for Windows 7 and 10 users.

Click here for the process for Mac OS X users.


Click on the Start Menu, select the Control Panel.

Select Programs


Then click on Java (32-bit)


Note: Even if your machine is running a 64-bit version of Windows 7, it will still say 32-bit.

Then under Temporary Internet Files, click Settings…


Then click on Delete Files…,


Then click OK.

Note: When clearing cache due to Banner updates, be sure to also select Installed Applications and Applets.


Once the above window closes, you may close out of the Java settings.


How to clear your Java cache (Mac OS X)


This article is designed to guide users through clearing the Java cache on their machines. This action is typically done when Banner will not load correctly.

The process for clearing the cache is for Mac OS X users.

Click here for the process for Windows users.


Go to the  menu and click on System Preferences…



Click on the Java icon…



Then under Temporary Internet Files, click on Settings…



Then click on Delete Files…


Then click OK.

Note: When clearing cache due to Banner updates, be sure to also select Installed Applications and Applets.


Note: If this has been done recently, there will be a quick Terminal icon that will show up in the Dock and then disappear. If that is the case, click Cancel.

Once the above window disappears, close the Java settings.

May 3, 2012

Dropbox and Google Drive?

Storing your data in the cloud with Dropbox or Google’s Drive service?

First we will address the brand new Google Drive service, announced in April 2012. All of the confusion about data privacy and ownership with Google Drive can be summed up with a statement in their terms of service: “You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours.” Our Google spokesperson recently said, “As our Terms of Service make clear, ‘what belongs to you stays yours.’ You own your files and control their sharing, plain and simple. Our Terms of Service enable us to give you the services you want–so if you decide to share a document with someone, or open it on a different device, you can.”

From an educator’s point of view, Google’s Drive service now falls under our OUS contract, and does provide the same protections to you as your Google Apps for Education (GAE) account does. In short, your GAE account provides FERPA compliance, which includes Google’s Drive service. We directly asked our Google representative about Google Drive and FERPA and received this answer:

“Drive is built directly into Docs and thus is covered by your current Apps for EDU agreement.”

Unfortunately, the same is not true for Dropbox. According to Dropbox: “Unfortunately, Dropbox does not currently have HIPAA, FERPA, SAS 70, ISO 9001, ISO 27001, or PCI certifications.”

At this time, CASIT cannot recommend using Dropbox.

If you would like to store data in the cloud, we also recommend SpiderOak, which claims HIPPA compliance and has ‘zero-knowledge’ privacy environment. The SpiderOak service will allow you to encrypt your data. SpiderOak offers both a free and a paid service.

If you would like to know more about storage in the cloud, please contact the CASIT Helpdesk experts.

May 13, 2011

Site Licensed Software & Volume License Purchases

Read about Site Licensed Software on
List of Licensed Software
Site License Advisory Group
Site License Request Calendar
Suggest a Software Site License

May 10, 2011

Installing & Running Windows Virtual PC


FYI: This MUST be done in internet explorer

  1. Go to: and follow the steps on the webpage
    • (Step 2) Select Operating System and Language
    • (Step 3) Download the files in the order specified – left to right

The first file, Windows XP Mode, may prompt a “Windows Validation Required” warning, just follow the instructions by downloading and running the WindowsActivationUpdate.exe file.

  • Restart the computer after the program runs successfully.

Download WindowsXPMode file –> Save File –> Run

    • Select the predetermined prompts to save to the Program files location
    • Finish the installation by accepting license terms, creating a Password for log in, selecting Automatic Updates, and then start the set-up.
  1. Next download Windows Virtual PC
  2. Download Windows XP Mode update and install any updates that pop up.
  3. Restart Computer

Running XP Mode

  1. Go to Start button –> All Programs –> Windows Virtual PC –> XP Mode then select the program you need to run.


April 29, 2011

Manage Duck ID


This article is designed to provide information to help you manage your Duck ID.

What is your Duck ID?

Your Duck ID is the username portion or first part of your UO email that comes before the “” (example:

If you don’t have an UO email account, it is likely that you still need to claim your Duck ID. For more information about your Duck ID please click here.

Change your password

Go to and login to change your password or click on Forget Password?

Vacation Auto-responder

Please go to and fill out the form to enable the responder.

Note: At the end of your vacation you need to use the same form to disable the vacation responder. This can also be done within your preferred mail client (Exchange, Gmail, Mac Mail).

View Quota

Quota is the term used to identify the parameters of your network share folder provided for University-affiliated people.

To view your University of Oregon email quota please go to to view the information.

Spam Filtering

This feature allows for users to block messages coming from undesired senders. It utilizes the Proofpoint system to manage email whitelists and blacklists at the domain level.

To view/change spam filtering for University of Oregon email please click here.

Links to Additional Content

April 1, 2011

Change your Duck ID password


This article is to help guide users through the requirements for Duck ID passwords.


To change your Duck ID password go to

Log in to change your password.

Password Requirements

Duck ID Password Information
The password associated with your Duck ID has several restrictions on it to ensure a strong password that will help prevent unwanted access to your account.

A valid password will be 8-32 characters long and have at least 3 of the 4 following:

  • one or more numbers (0-9)
  • one or more letters (abc…)
  • one or more upper-case letters (ABC…)
  • one or more special characters (!@#$%^&*)

A password cannot:

  • be one of your last 3 passwords
  • contain your email address or name
  • be a word in the English or Spanish dictionaries
  • be a common keyboard sequence (asdfghjk or qwertyui, for example)
  • Additionally, your password will expire every 180 days. One week before your password expires we will send you a notice via email, telling you when your password will expire and how to change it.

Links to Additional Content

Configuring Time Machine


This article will discuss configuring Time Machine with a local hard drive.

Configuring Time Machine Locally

  1. First plug in your external drive to the computer.
  2. Make sure your drives are partitioned. (See Partitioning Hard Drives for more details)
  3. If the drive is partitioned and in the mac, it should prompt you, yes or no, if you want to use the external drive as a backup.
  4. If that does not occur, go to Applications>Time Machine and run (double click) the program.
  5. Once Time Machine launches click the button, Select Backup Disk…
  6. In the new window, choose which drive you want to back up to.
  7. Done.