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September 11, 2019

Known Bug: Formidable Form Actions to Email

NOTE: This bug has been fixed. CampusPress was able to fix the issue on September 12, 2019.

The Formidable form building plugin has a known bug where email notifications that are generated upon form submissions are not rendering HTML as designed. This is affecting websites that are hosted by the UO Blogs WordPress service and there is a workaround that will allow form submission notifications to be displayed as plain text.

The CASIT Help Desk has submitted a request to the Information Services Technology Service Desk (TSD) who in turn have submitted a bug report to CampusPress, the service provider, to have Formidable evaluated for any anomaly that is causing this issue.

Workaround process

There is a known workaround to this issue and it will require going into each form’s settings if you desire to enable it. It also requires administrative access to the site.

Open the Formidable plugin and select the form you wish to edit:

Go into the Form Actions, select Email Notification, then check the box to have emails sent as plain text then click Save to proceed.

  1. Select the Settings tab for the form then,
  2. Choose the Form Actions link in the Form Settings pane
  3. Select the Email Notification object to see its settings then,
  4. Select the Send Emails in Plain Text checkbox and click Update to save the changes.

Note: Once HTML rendering has been fixed, you will have to go back into each form to uncheck this setting to restore the email notifications as they were before.


December 18, 2018

Announcement on Adobe Creative Cloud applications

Information Services has recently changed its Adobe Site License model. In the past, users obtained software from their IT department, licensed with central license keys. (more…)

September 4, 2018

Phishing and what to do

Listen to this article (2:36)


This article will guide you through the aspects of phishing and what to do when you see phishing or when you have been phished.

What is phishing?

Phishing (pronounced fishing) is a fraudulent messaging methodology where an incoming email or SMS text message appears to be from a reputable source in order to gather personal information (like passwords and credit card information) from the recipient.

How to detect a phishing attempt

In most cases, you will receive an email message that will appear legitimate in some fashion whether it looks to be from a University-based email account or pertaining to a software service that you use regularly (e.g. Outlook/Exchange).

There are also cases where mobile devices are targeted as well. Links are typically sent via SMS text message that, when clicked, could ask you to enter information or gather information about your mobile device.

Note: A reputable source will not ask you for any personal information about accounts, passwords, or credit card numbers.

Reporting a phishing attempt (or something else that seems suspicious)


  • If you have opened or received an email asking for any personal information (such as  account information, passwords, etc.), do not click any links or open any attachments, forward the email to then delete the email.
  • If a source claims your UO account is in need of management, go to instead of the link provided.
  • If you have clicked any links or opened any attachments, turn off and unplug your computer, then contact us by phone at x6-2388 immediately.

Text message

  • If you have NOT opened the link on the text message, send an email to and/or contact CASIT by email at or phone at x6-2388.
  • If a source claims your UO account is in need of management, go to instead of the link provided.
  • If you have opened the link, delete the message and let us know immediately.

Changing or managing your password

If you fell victim to a phishing attempt using your Duck ID and password or you’re looking to update your information, you should immediately change your password and create new security questions by going to



November 14, 2017

Resources for Content Accessibility


This post is a compilation of University resources regarding content accessibility specifically focused on Microsoft Word and Adobe Acrobat.

Creating accessible Word Documents and PDFs

The Center for Media and Educational Technologies (CMET) conducted a training session on how to create accessible files using a Windows-based machine. Links to their documentation can be found in the Tutorials section below.

Additionally, Microsoft Office Support has documentation on how to ensure that your Word documents are accessible. Tips include how to add alt text to images, tables, charts, SmartArt graphics, color-coding text, and more.


Creating accessible Excel spreadsheets

Microsoft Office Support has documentation on how to ensure that your Excel spreadsheets are accessible. Tips include how to add alt text to images, tables, charts, SmartArt, and more.


Creating accessibility PowerPoint presentations

Microsoft Office Support has documentation on how to ensure that your PowerPoint presentations are accessible. Tips include how to add alt text to images, tables, charts, SmartArt graphics, determining slide order, and more.


Universal Design in College Instruction

The Teaching Effectiveness Program (TEP) has created a resource on how to plan and implement tenets of universal design for college instruction.

Universal Design or Inclusive Design is the formation of a classroom experience that is accessible to the diverse learning communities we encounter in higher education. Course design following these guidelines is accomplished through thoughtful planning, implementing, and evaluating instruction.

Links to Additional Content


August 19, 2015

Widespread security incidents with UO printers

Outside attacks on printers are a widespread problem on campus right now.

When UO Information Services’ security team detects a printer in CAS that they suspect is insecurely configured, CASIT is then informed and we immediately take actions to secure the printer. End-users are encouraged to report any unusual printing activity as well. Once secured, CASIT reports these printers to UO Network Services in order to block all such future threats via an edge-of-campus firewall.

CASIT is therefore examining each potentially compromised printer individually to change the security settings so that they are as strict as possible.

Please contact with any questions.

Thank you for your patience with this process.

April 29, 2015

Green Office Certification

Green office platinum seal.CASIT successfully achieved the Platinum level of Green Office Certification through the Office of Sustainability here at the University of Oregon.

With a few simple changes around the office, we can all help with environmental conservation:

  • Following the UO’s Environmental Health & Safety, Surplus and Disposal, and Confidential Recycling policies.
  • Using post-consumer waste products
  • Switching to network-based storage solutions & moving servers to a virtual machine hosting solution, both offered by CASIT Systems.
  • Wearing warmer clothes to the office during cooler weather to conserve heat.
  • Putting a stop to junk mail instead of throwing it away.
  • Partnering with other departments to combine purchase orders and reduce campus deliveries.
  • Support alternative methods of commuting to and from work, such as carpooling.
  • Ordering reusable or compostable service ware from Catering Services.

CASIT is committed to innovative technology implementation with minimal environmental impact, so we can all enjoy our planet and our gadgets.

January 14, 2015

Blackboard to be replaced by Canvas – contact CASIT for support

UO’s Blackboard Learning Management System is being replaced by Canvas. Please note the following dates:

3/01/2015 – Canvas is available for preparation of Spring courses by early adopters
3/31/2015 – Soft launch of Canvas for Spring course early adopters
9/30/2015 – Blackboard is shut off

Contact for training, support or questions related to Canvas.


October 16, 2014

Microsoft Enrollment for Education Solutions

MS Agreement


CAS has enrolled for the Microsoft Volume Licensing.  This is a program that licenses all CAS-owned machines.


There are many benefits to CAS that come with the MS Agreement:

  • 24/7 access to the latest versions of MS software through the CAS Software Portal.
  • No cost to CAS departments for included software to be used on University-owned computers.
  • Home Use Rights for desktop software used by faculty and staff, to complete work-related tasks at home.
  • CASIT can issue media allowing user installation of software at work or at home. Alternatively, users can download, burn to a disc and install the software at their convenience.


Who is covered by the EES Agreement?

All faculty and staff with an active role at the University are covered by the EES Agreement; your name must appear in the UO online directory. If you are the primary user of the software licensed in the Campus Agreement on your computer at work, you may use the products on your home computer for UO business as long as you are currently affiliated with UO, or until the subscription expires and is not renewed.

What equipment does the EES Agreement cover?

The Microsoft EES Agreement covers all University owned equipment.

Can I use the software at home?

Yes, one copy of the ‘Work at Home’ versions are available to faculty/staff (students are not eligible) on CD/DVD only for a fee (price of a blank CD/DVD). This software is only intended for use at home for University related work. Check the CASIT Software Portal for media. CASIT may distribute installation media to faculty and staff.

Can I get a refund for licenses I've already purchased that are now available through EES Agreement?

No, licenses purchased elsewhere non-returnable. They are perpetual licenses and are still legal to use even if/after the EES Agreement expires and is no longer in effect.

Which editions of Microsoft Office are available under the EES Agreement?

  • Office 2010 Professional Plus
  • Office 2011 Standard Mac
  • Office 2013 Professional Plus

Windows 7 / 8 / 8.1. Is it the full version of the OS?

Yes, however, the machine must have a valid license for an existing Microsoft operating system. For equipment purchased without an operating system, with a competing operating system (Redhat, Solaris, etc.), or without a valid Microsoft OS license, you must first purchase a full version license of a supported Windows operating system. Subsequent upgrades will then be covered under the EES Agreement. The exception to this rule is that Bootcamp under OS X is considered a valid operating system for upgrading.

Can I install Windows on a Mac with Bootcamp or Parallels?

Yes. The EES Agreement covers the installation of Windows on a Mac using OSX with Bootcamp or Parallels. This does not require an existing Microsoft operating system license. As with other software covered by the EES Agreement, this only applies for Macs that are owned by the university.

What editions of Windows will be made available under the EES agreement?

  • Windows 7 Enterprise Edition
  • Windows 8 Enterprise Edition
  • Windows 8.1 Enterprise Edition

Do I need to upgrade my operating system, or can I perform a clean install?

Windows Enterprise edition will install on a new hard drive. The upgrade requirement is a legal requirement of the EES Agreement, but it is not enforced by the installer.

Previous CASIT Installations

CASIT will begin using the MS EES licenses on installations beginning July 1st, 2014. If CASIT has installed a previous license on your computer there is no need to perform an upgrade. Your current licenses are still valid.

Will CASIT install the software for me?

Yes, CASIT will continue to install software as requested, on university owned computers. CASIT will not install software at a user’s home.

Where can I download the software myself?

By authenticating with your Duck ID, you can verify that you are a CAS employee and download software from the CASIT Software Portal at this link (please note: campus network connection or VPN connection required; Firefox v.30 not yet supported).

Can we upgrade/downgrade to a newer/older software version?

Yes, you are allowed to run any new or previous versions of licensed products included in your subscription coverage that are released during the licensed period.

Are Multi-Language rights covered by EES?

Yes, you can run the licensed product in any available language. This includes the right to run the Multi-Language version of Microsoft Office and its corresponding features, such as a global interface and multi-language proofing tools.

Can I install EES products on my personal computer?

EES products can be installed on institutional devices only. Installation on personal computers is not allowed. However, Microsoft provides a “Home Use Program” for qualified faculty and staff. Please email for more information on the Home Use Program.


The Microsoft EES agreement is provided as a common-good to the College which means there is no direct cost to you or your department.

Who can obtain it?

Faculty and staff, for use on University owned machines (purchased with UO funds), including machines used by student staff.
Only those with an ’employee’ affiliation can log in to the download site.

Any Trial Version of Office must be uninstalled from a computer before installing CAS/OU’s site-licensed version of Office.

September 24, 2014


On September 9 CASIT had its annual retreat, and this time we journeyed up to the wonderful city of Portland to visit OMSI – the Oregon Museum of Science and Industry. It was such an awesome experience getting to interact with the exhibits and getting to know our co-workers.

November 6, 2013

Thank you Nikki DelRosso

Nikki DelRosso

CASIT would like to thank Nikki DelRosso for her dedication and hard work over the past 5+ years. Nikki started out as a student worker working for Ben Brinkley. After moving over to CASIT she became full staff and continued to be a valuable member of the web team. While at the UO, Nikki also earned a Bachelors of Science in Computer Science. She is moving on to new adventures starting with plans to open a barcade in Arizona. We wish her good luck and hope she has great success.

June 13, 2013

Share Your Calendar in Outlook 2010

If you are a UO Microsoft Exchange user, sharing your Outlook calendar will allow other Exchange users to see events, appointments, and meetings. You can grant different levels of access, enabling other users to view detailed event information or add and delete entries. Follow these instructions to add a user to your calendar.

A table of permission levels is also displayed below.

  1. Under “My Calendars”, right-click on “Calendar”.
  2. Hover the mouse pointer over “Share” in the right-click context menu.
  3. Click on “Calendar Permissions”.
    The “Calendar Properties” window will appear.
  4. Click on “Add”.
  5. Type the name of the user.
  6. Click on the user’s name when it appears.
  7. Click on “Add”.
    Repeat steps 5-7 to add more users.
  8. Click on “OK”.
  9. Click on the user.
  10. Click on the “Permission Level” drop-down menu.
  11. Click on the permission level you desire for the user.
    Repeat steps 9-11 to change permission levels for multiple users.
  12. The user(s) permission level(s) should now be changed.
    You may also set custom permission settings under the “Read”, “Write”, “Delete items”, and “Other” sections.
  13. Click on “OK” when you are finished changing permission levels.
Permission Level Definition
Owner Create, read, modify, and delete all items, and create subfolders. As the folder owner, you can change the permission levels others have for the folder.
Publishing Editor Create, read, modify, and delete all items, and create subfolders.
Editor Create, read, modify, and delete all items and files.
Publishing Author Create and read items, create subfolders, and modify and delete items you create.
Author Create and read items, and modify and delete items you create.
Nonediting Author Create items only. The contents of the folder do not appear.
Reviewer Read items only.
Contributor Create items only.
Free/Busy time, subject, location See Free/Busy time, subject, and location only.
Free/Busy time See Free/Busy time only.
None Cannot see or create any items.





June 29, 2012

CASIT Hosts UO Blogs Workshop for CAS Faculty

CASIT hosted its first faculty workshop for UO Blogs, a WordPress-powered platform that enables UO faculty, students and staff to quickly create websites and blogs for courses, groups, projects and individual use. The workshop included participants from a wide range of CAS departments and was organized by the CASIT Desktop Services Team. Topics that were covered included: Starting a blog/website, creating posts and pages, managing visitor comments, and customizing the blog/website’s appearance. Future workshops on UO Blogs are being planned, so keep an eye out for announcements from CASIT.

For more information on UO Blogs visit the UO Blogs and CASIT Training websites: and

May 3, 2012

Dropbox and Google Drive?

Storing your data in the cloud with Dropbox or Google’s Drive service?

First we will address the brand new Google Drive service, announced in April 2012. All of the confusion about data privacy and ownership with Google Drive can be summed up with a statement in their terms of service: “You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours.” Our Google spokesperson recently said, “As our Terms of Service make clear, ‘what belongs to you stays yours.’ You own your files and control their sharing, plain and simple. Our Terms of Service enable us to give you the services you want–so if you decide to share a document with someone, or open it on a different device, you can.”

From an educator’s point of view, Google’s Drive service now falls under our OUS contract, and does provide the same protections to you as your Google Apps for Education (GAE) account does. In short, your GAE account provides FERPA compliance, which includes Google’s Drive service. We directly asked our Google representative about Google Drive and FERPA and received this answer:

“Drive is built directly into Docs and thus is covered by your current Apps for EDU agreement.”

Unfortunately, the same is not true for Dropbox. According to Dropbox: “Unfortunately, Dropbox does not currently have HIPAA, FERPA, SAS 70, ISO 9001, ISO 27001, or PCI certifications.”

At this time, CASIT cannot recommend using Dropbox.

If you would like to store data in the cloud, we also recommend SpiderOak, which claims HIPPA compliance and has ‘zero-knowledge’ privacy environment. The SpiderOak service will allow you to encrypt your data. SpiderOak offers both a free and a paid service.

If you would like to know more about storage in the cloud, please contact the CASIT Helpdesk experts.

October 27, 2011

CAS Inventory Site

The CAS inventory site is going to serve as a database for all computers, laptops, printers and mobile devices in CAS.

Features of the site:

  • Each device will be assigned to their owner’s duck id (e.g. dmundra). This allows owners to log in to the site with their duck id and password and view their device information.
  • If a device or devices needs a property receipt the site will generate one for the owner of the device(s) to sign. Owners will be notified about the property receipt and they need to just login and electronically sign it. They can also then view and print the property receipt on the site.
  • All CAS department heads and office managers can also login in to the site and view their department’s inventory and property receipts.
  • Devices that do not have individual owners but are owned by departments are assigned to the department’s duck id if they have one (e.g. Political Science has the duck id polisci). If a department doesn’t have a duck id the devices can be assigned to the department head or office manager of their choice.
  • Some basic information like owner, department of a device can be viewed without needing to login to the site. One needs to just put in the HR tag at the end of the url (e.g. This allows anyone to quickly reference a device in question.

Please contact us if you have any questions or concerns.