Skip to Content

CASIT Support Changes – Social Distancing and Remote Support

CASIT is shifting as much of our services as possible to remote support to maintain social distancing efforts. We will re-evaluate the situation in two weeks or as we receive more information. 

Please continue to use the form at https://casit.uoregon.edu/request-intake-form or call us at (541) 346-2388 to submit IT help requests.  

Changes to expect while campus remains open 

  • Phone Support – Limited staff onsite to answer phones. If your call goes to voicemail, leave a detailed message, including the best contact method, and CASIT staff will return your call as soon as they are available. 
  • In-Person Support  CASIT staff are limiting in-person contactWe will first attempt to resolve issues remotely, via our remote support client (BeyondTrust). If an appointment or deliverrequires us to come on-site, we will work with you to respect social distancing and sanitation protocols.
  • Drop-in Support – Please contact CASIT before stopping by. Drop-ins may be sent away or made to wait, in order to minimize the number of people in our office at a given time.
  • Purchasing – CASIT is suspending equipment purchases, except where necessary to address an emergency, or in support of enabling remote work.
  • CCRP – CCRP ordering for this cycle outside of the replacement of failing hardware has been canceled. All eligible faculty & staff who have not yet placed CCRP orders, and submitted orders not yet started, will be automatically deferred to the next cycle, which begins August 1, 2020.
  • Training  CASIT will provide training remotely, including training in various remote work software such as the VPN, Teams, and Zoom. 

Changes to expect if campus closes 

  • Phone Support – All phone calls will be sent to voicemail.
  • In-Person Support – All issues will be addressed remotely. CASIT will not provide in-person assistance. 
  • Drop-in Support – The CASIT offices will be closed and drop-in support will not be available.
  • Purchasing – Any orders already placed/in progress will be halted until the campus can be re-opened. 

 Additional information and resources 


Last modified: April 14, 2020