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Apps tab missing from the Creative Cloud desktop app

Purpose

This article is designed to assist users through the process of having the Apps tab appear on their Creative Cloud desktop application if it does not appear upon initial setup of their Adobe account.

This article is derived from the Adobe Creative Cloud desktop application support page linked below.

Requirements

  • Adobe Creative Cloud desktop application for Windows or macOS

Process

  1. If the Apps tab does not appear, click on the Creative Cloud application and quit the application
  2. Navigate to the following location:
    1. For Windows users
      1. Open the File Explorer and enter the following in the address bar at the top of the dialog box: C:\Program Files(x86)\Common Files\Adobe\OOBE\Configs\
      2. Locate and right-click on the serviceconfig.xml file and select Run As Administrator
      3. In the file, locate the word false and change it to true
      4. Save the file then close the window
      5. Restart your computer and reopen the Creative Cloud desktop app, the Apps tab should appear.
    2. For macOS users:
      1. Open the Spotlight search application (magnifying glass icon) located on the upper-right of the screen and enter the following: /Library/Application Support/Adobe/OOBE/Configs/
      2. Open the serviceconfig.xml file
        1. Note: If you have not opened an XML in macOS before, you may see a dialog box about installing Xcode and SDK components. Allow the machine to install those components which may take a couple minutes (it will require your computer profile user name and password to proceed)
        2. Once Xcode is done installing, open the file
      3. On the first line of the file, locate the word false and change it to true 
      4. Click the File menu from the application menu and Save the file (or Command-S) then close the file
      5. Restart your computer and reopen the Creative Cloud desktop app, the Apps tab should appear.

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