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Apps tab missing from the Creative Cloud desktop app

Purpose

This article is designed to assist users through the process of having the Apps tab appear on their Creative Cloud desktop application if it does not appear upon the initial setup of their Adobe account.

This article is derived from the Adobe Creative Cloud desktop application support page linked below.

Requirements

  • Adobe Creative Cloud desktop application for Windows or macOS

Process

  1. If the Apps tab does not appear, click on the Creative Cloud application and quit the application
  2. Navigate to the following location:
    1. For Windows users
      1. Open the File Explorer and enter the following in the address bar at the top of the dialog box: C:\Program Files(x86)\Common Files\Adobe\OOBE\Configs\
      2. Locate and right-click on the serviceconfig.xml file and select Run As Administrator
      3. In the file, locate the word false and change it to true
      4. Save the file then close the window
      5. Restart your computer and reopen the Creative Cloud desktop app, the Apps tab should appear.
    2. For macOS users (10.13 and earlier):
      1. Open the Spotlight search application (magnifying glass icon) located on the upper-right of the screen and enter the following: /Library/Application Support/Adobe/OOBE/Configs/
      2. Open the serviceconfig.xml file
        1. Note: If you have not opened an XML in macOS before, you may see a dialog box about installing Xcode and SDK components. Allow the machine to install those components which may take a couple of minutes (it will require your computer profile user name and password to proceed)
        2. Once Xcode is done installing, open the file
        3. Note: If the XML file is opening in a different application and if you have administrative access to the computer, go to the Terminal application and enter the following:
          1. sudo nano filepath (filepath is derived from dragging and dropping the file from your file system into Terminal)
          2. This will prompt the user’s computer password (likely different from the Duck ID password), then press Return
      3. On the first line of the file, locate the word false and change it to true
      4. Click the File menu from the application menu and Save the file (or Command-S) then close the file
        1. For Terminal users, type ^O, press Return to save, then type ^X to quit.
      5. Restart your computer and reopen the Creative Cloud desktop app, the Apps tab should appear.
    3. For macOS users (10.14 and later)
      1. Follow the process for macOS (10.13 and earlier) repeat steps 1-3
      2. When the edit begins, macOS will prompt you to create a duplicate. Click Duplicate to continue.
        1. Save the new file with the name serviceconfig.xml to the Desktop
        2. Move the new serviceconfig.xml file into the /Library/Application Support/Adobe/OOBE/Configs/ folder
        3. You will be prompted to replace or keep both files, select Replace and then enter it in your computer profile’s password then click Authenticate to complete the process.

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