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HipChat Overview


This post is designed to guide new users to HipChat through the setup process and some of its features. The sections below will guide you through each step in the process.

HipChat is free to use. At the University of Oregon, it is currently only utilized within CASIT as our internal chat messenger but expansion of this service is within our scope. Click on any of the links below for more information.

Installation and Setup

Installing HipChat is straight-forward. For the most up-to-date version, go to the HipChat website (link also in the picture) and select your machine/device operating system to proceed. Install the software to proceed.

HipChat Installation Screen

At CASIT and the CAS Dean’s Office, we run HipChat from a server install ( which allows us to speak only to our fellow co-workers. This version allows the use of our Duck IDs and associated passwords for authentication. For more information on our installation, contact CASIT.

To authenticate with the server, open the HipChat client application then click on the Get Started option under Log in to a HipChat team server

HipChat Client Login Screen with Log in a HipChat Team Server option highlighted

Enter in in the Server Address field

Log in to a HipChat team server window with Server address field highlighted

Enter in your full email address and its password, then click Log in to complete the process

You can also sign-in to the service without using the client application by going to and using your full email address and password to authenticate.  Note: This is a separate sign-in, not associated with the client application. It is not a single sign-on option.

Using HipChat

Once installed, HipChat may require more configuration depending upon the type of installation and the operating system.

Once configured, sign-in to HipChat to proceed. The user interface is similar across all platforms. View the image below for more information.


This is the user interface from the HipChat for Mac client. The interfaces for Windows, Linux, iOS, and Android are very similar:

  1. Click New chat to create a new one-on-one chat or a new chat room.
  2. The list of rooms of which you are a part.
  3. The list of one-on-one chats that are active. The blue bubble indicates unread messages.
  4. The body of the chat window with title. All posts are timestamped.
  5. Search history field, help function, and profile menu with status.
  6. This menu allows you to see people in the chat room and their activity, any documents and links posted to the chat, and additional actions menu. (For one-on-one chats, camera  and phone receiver icons are visible for video and audio chats.)
  7. List of people in the chat room and their status bubbles: green for active, yellow for away, red for busy.

HipChat also has a wide range of emoticons that can be added by punctuation marks (e.g., :-) for a smiley face) and keywords within parentheses. For a comprehensive list, either type in an open parentheses to see a list or click here for a tiled list.

Links to Additional Content

Atlassian, the creator of HipChat and other software like Confluence and JIRA maintains documentation on their software and is regularly updated. For more information, click here.

For more topics and documentation offered by CASIT Training, click here.