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Our Work Graded
in the spirit of transparency

GPA
4.0
out of 4
(past 30 days)
  • Oct 17, 2017
    [No comment left]
  • Oct 17, 2017
    [No comment left]
  • Oct 16, 2017
    [No comment left]
  • Oct 13, 2017
    Due to a miscommunication folks from CASIT were wandering all over the campus trying to deliver my computer. They all went above and beyond and I really appreciate it!
  • Oct 12, 2017
    [No comment left]
  • Oct 12, 2017
    Quick response. I was unaware that certain systems need to authenticate at least once to grant permissions. So, this was a helpful conversation even though there was really no action to take other than inform me.
  • Oct 10, 2017
    Rapid response, problem rapidly solved. Thank you
  • Oct 10, 2017
    I appreciated the prompt service and the willingness to troubleshoot until we arrived at a solution. Great Customer Service by [CASIT Tech]!
  • Oct 10, 2017
    Thanks so much!
  • Oct 10, 2017
    [No comment left]
  • Oct 6, 2017
    The CASIT staff is extremely professional, patient, kind and helpful. I thank them all for helping me with all my questions and requests.
  • Oct 5, 2017
    [CASIT Tech] was incredible helpful and patient. It took some investigating to figure out how to fix the issue, but [CASIT Tech] was persistent and kind. I really appreciated [their] attention. [They] also delayed [their] lunch hour significantly to help me when it was convenient for my schedule.
  • Oct 4, 2017
    [No comment left]
  • Oct 4, 2017
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  • Oct 4, 2017
    As I always encounter, prompt and very pleasant help. I very much appreciate the quality, the obvious pride in a job well done, and the teamwork of your group.
  • Oct 4, 2017
    [No comment left]
  • Oct 3, 2017
    [CASIT Tech] was very helpful and went the extra mile with this request.
  • Oct 2, 2017
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  • Sep 30, 2017
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  • Sep 30, 2017
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  • Sep 27, 2017
    [No comment left]
  • Sep 27, 2017
    Thank you [CASIT Tech] for being available to come right away to assist with this issue.
  • Sep 27, 2017
    [CASIT Tech] was prompt and very helpful! Thanks again!
  • Sep 26, 2017
    [No comment left]
  • Sep 25, 2017
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  • Sep 22, 2017
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  • Sep 22, 2017
    I think the issue has been resolved. Thanks for the quick and helpful reply.
  • Sep 22, 2017
    [CASIT Tech] was great! Very efficient and thorough!
  • Sep 21, 2017
    Definitely took longer than I expected, but I understand that it was out of CASIT's control. Just glad it got fixed!
  • Sep 21, 2017
    [CASIT Tech] came to my office promptly and was very helpful. I really appreciate for [their] help!
  • Sep 20, 2017
    You all are awesome! :D
  • Sep 20, 2017
    [No comment left]
  • Sep 20, 2017
    [No comment left]
  • Sep 15, 2017
    [CASIT Tech] was helpful and quick - I had tried everything I could understand how to do before I called, and I'm glad I did.
  • Sep 15, 2017
    [No comment left]
  • Sep 14, 2017
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  • Sep 14, 2017
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  • Sep 14, 2017
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  • Sep 13, 2017
    [No comment left]
  • Sep 13, 2017
    While the initial resolution to my problem was good, it created another problem that was not promptly dealt with and created a lot of extra work. In resolving the problem with Outlook all of my contacts were deleted - a large problem. I was not satisfied with how this new problem was dealt with.
  • Sep 13, 2017
    [No comment left]
  • Sep 12, 2017
    [CASIT Tech] was very pleasant and cheerful. [They were] able to fix my problem immediately.
  • Sep 11, 2017
    First-rate service, with immediate and clear response to my concern
  • Sep 11, 2017
    [No comment left]
  • Sep 8, 2017
    CasIT is fabulous!
  • Sep 7, 2017
    Once again, [CASIT Tech] provided amazing and prompt service, much appreciated!
  • Sep 7, 2017
    [No comment left]
  • Sep 5, 2017
    [No comment left]
  • Sep 5, 2017
    Thanks so much, [CASIT Tech]! [Tech] and CAS IT are the greatest! Without their support I'm not sure how this Dpt. would function. THANK YOU!
  • Sep 5, 2017
    [No comment left]
  • Sep 1, 2017
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  • Sep 1, 2017
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  • Sep 1, 2017
    Super timely and helpful response--and response again to my followup question. Thank you!
  • Aug 31, 2017
    Thank you, [CASIT Tech]! CAS IT is the BEST!
  • Aug 30, 2017
    [No comment left]
  • Aug 30, 2017
    [CASIT Techs] are wonderful and our dpt. could not exist without their IT help/skills. Thank you!
  • Aug 30, 2017
    [No comment left]
  • Aug 29, 2017
    [CASIT Tech] was very clear, patient, and did some extra diagnostics just to make sure the hard-drive is still in good shape. I couldn't imagine better service. Thank you very much!
  • Aug 28, 2017
    Great job, thank you!
  • Aug 28, 2017
    I appreciate the extra measures that were taken to help me to feel confident about this transition to the updated computer. I'm happy with the new computer and I would just say that it wasn't easy to have this happen during the first week of school when there were so many other adjustments being made. I appreciate the time that it look to ease me into this new computer. Thank you for understanding!
  • Aug 25, 2017
    [CASIT Tech] was very competent, professional and friendly. [They] swiftly installed the software I needed. I'm truly grateful.
  • Aug 25, 2017
    [No comment left]
  • Aug 25, 2017
    Thank you! Great Service!
  • Aug 23, 2017
    [CASIT Tech] was very respectful, helpful and patient.
  • Aug 23, 2017
    Thanks for the follow-up.
  • Aug 22, 2017
    Thanks [CASIT Tech]!
  • Aug 22, 2017
    This required patience. [CASIT Tech] has lots of it! Thanks Kyle!
  • Aug 21, 2017
    Appreciated the attitude and the ability of the technician to resolve the problem. Thank you.
  • Aug 18, 2017
    [No comment left]
  • Aug 17, 2017
    As always CASit rocks!!!!
  • Aug 16, 2017
    Very helpful and patient! Thank you [CASIT Tech]!
  • Aug 16, 2017
    [No comment left]
  • Aug 16, 2017
    [No comment left]
  • Aug 15, 2017
    [CASIT Tech] great. [They're] patient and [laugh] at my very bad jokes...
  • Aug 15, 2017
    [CASIT Tech] was easy to understand and explained concepts effectively and patiently. [They] helped my cognition of WordPress immensely!
  • Aug 14, 2017
    Excellent advice and service, as usual. I really appreciate CASIT!
  • Aug 14, 2017
    [No comment left]
  • Aug 11, 2017
    [No comment left]
  • Aug 10, 2017
    [No comment left]
  • Aug 9, 2017
    Excellent resource. I commend CAS for providing this service.
  • Aug 8, 2017
    [CASIT Tech] is great!
  • Aug 8, 2017
    Nothing but high praise for [CASIT Tech]. [They] solved a problem that the Apple techs here could not, and did it with patience and good humor. In fact, [they] cleaned up a problem they had unintentionally created when helping me with another issue on my iPad. [Their] "user friendly" attitude combined with [their] skill in diagnosing and fixing problems is a winning combination. Thank you!
  • Aug 4, 2017
    [CASIT Tech] is a great helper: knowledgeable, efficient, patient. [Requester]
  • Aug 1, 2017
    [No comment left]
  • Aug 1, 2017
    [No comment left]
  • Jul 31, 2017
    Thanks so much [CASIT Tech] for your help, you are top-notch!!!!
  • Jul 27, 2017
    [CASIT tech] did a wonderful job on fixing my PC!
  • Jul 26, 2017
    [CASIT Tech] was very personable and helpful. [They were] able to quickly identify what was causing the issues with my computer.
  • Jul 26, 2017
    [CASIT tech] did a nice job of helping me navigate the connections after an installation of Windows 10 on my computer.
  • Jul 26, 2017
    [CASIT Tech] consistently provides excellent service. thanks.
  • Jul 25, 2017
    [CASIT Tech] is an integral part of our department's IT needs.
  • Jul 24, 2017
    [No comment left]
  • Jul 24, 2017
    [CASIT Tech] did a fantastic job!
  • Jul 22, 2017
    Almost everything was eventually resolved. I will contact CASIT about the remaining issue.
  • Jul 17, 2017
    Everyone is always so very nice and helpful.
  • Jul 13, 2017
    [No comment left]
  • Jul 13, 2017
    [CASIT Tech] came to help out during our conference and was exceptional! [They were] so good with us as we knew nothing about what we were doing. [They] walked us through connections and then came back to make sure we were up and running. We are so very pleased with [them]!
  • Jul 13, 2017
    Thank you, [CASIT Tech]! You and CAS IT are the best!
  • Jul 11, 2017
    [No comment left]
  • Jul 10, 2017
    Great service. Prompt. Helpful with questions and with follow-up when I had an issue.
  • Jul 10, 2017
    Thank you!
  • Jul 7, 2017
    [No comment left]
  • Jul 7, 2017
    [The CASIT Tech] was super helpful and fast!
  • Jul 7, 2017
    [No comment left]
  • Jul 6, 2017
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  • Jul 6, 2017
    [No comment left]
  • Jul 6, 2017
    [CASIT Tech] always goes the extra mile! Thanks!
  • Jul 3, 2017
    Excellent follow-up
  • Jun 30, 2017
    [CASIT Tech] was fantastic and was able to walk me through a procedure over the phone to remove some unwanted software I accidentally installed. It was a success and I'm very impressed and grateful. GO CASIT!!! THANK YOU!
  • Jun 29, 2017
    Thank you! I'm back to work now. :)
  • Jun 28, 2017
    [CASIT Tech] has become a valuable connection for our IT needs. We appreciate all [they have] done for the department.
  • Jun 28, 2017
    [CASIT Tech] is great
  • Jun 27, 2017
    I am generally a fan and big booster of the service provided by CASIT. But I have now twice had unfortunate interactions with one of your student assistants [...]. [They] repeatedly gave me the wrong instructions when the right instructions would have solved the problem instantly over the phone. When the problem persisted, [they] said [they] would refer the problem to someone on an urgent basis (since I was out of email contact). No one called back by the end of the day, so I began playing around with possible fixes myself. As soon as I put my complete email -- rather than just my user name as I was being instructed -- with uoregon.edu, the problem was solved. In any event, I have not been impressed with that particular assistant. As I said earlier, everyone else has been terrific and I appreciate the service.
  • Jun 26, 2017
    CAS-IT rules!! You folks are great!!
  • Jun 22, 2017
    As always, everyone was super helpful and knowledgeable. Thanks so much.
  • Jun 19, 2017
    Great Service. Person knew exactly what to do and did it quickly and offer any additional assistance. Really good IT person that seems to work well with people.
  • Jun 16, 2017
    Thank you!
  • Jun 15, 2017
    [CASIT Tech] was helpful and friendly.
  • Jun 15, 2017
    [CASIT Tech] was fantastic and very helpful.
  • Jun 15, 2017
    [No comment left]
  • Jun 15, 2017
    [CASIT Tech] was very helpful. [They] went above and beyond my expectations.
  • Jun 14, 2017
    [CASIT Tech] has provided excellent, prompt, and friendly help and service getting my new printer and computer set up and has helped with a multitude of other issues tangential to those specific items that have arisen along the way. I couldn't ask for better help.
  • Jun 14, 2017
    [No comment left]
  • Jun 13, 2017
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  • Jun 13, 2017
    [No comment left]
  • Jun 9, 2017
    [CASIT Tech] asked very good questions to determine the most appropriate advice to give me.
  • Jun 9, 2017
    An amazing CASIT team; an amazing relationship with [Client Department]; a great CASIT representative with [CASIT Tech]; and appreciate as always.
  • Jun 8, 2017
    [No comment left]
  • Jun 8, 2017
    Thank you!
  • Jun 8, 2017
    [No comment left]
  • Jun 7, 2017
    [No comment left]
  • Jun 6, 2017
    Thank you, [CASIT Tech]!
  • Jun 6, 2017
    [No comments left]
  • Jun 6, 2017
    [reply too late]
  • May 31, 2017
    [CASIT Tech] was great and found the answer right away and was able to advise me so I was able to solve my problem. Thank you and [CASIT Tech]!
  • May 30, 2017
    Request filled as soon as I hit send on the request! Thank you!
  • May 30, 2017
    Request filled as soon as I hit send on the request! Thank you!
  • May 30, 2017
    [CASIT Tech] was extremely helpful - also kind and patient :)
  • May 24, 2017
    [CASIT Tech] was very knowledgeable and a patient instructor.
  • May 23, 2017
    CASIT staff are uniformly capable, informed, punctual, and patient.
  • May 23, 2017
    [No comment left]
  • May 19, 2017
    [CASIT Tech] was very helpful and knowledgeable. Thank you!
  • May 18, 2017
    Thanks for the professionalism, good humor and promptness. You have a great track record of many years standing, and its much appreciated
  • May 16, 2017
    [No comment left]
  • May 16, 2017
    [CASIT Tech] provides excellent service and is very responsive and knowledgeable at addressing our computer problems. Thanks!
  • May 16, 2017
    Thank you [CASIT Tech], for your great service and working to solve our difficult tech issue!
  • May 12, 2017
    [CASIT Tech] was very prompt to email communication and helpful.
  • May 11, 2017
    [No comment left]
  • May 11, 2017
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  • May 11, 2017
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  • May 11, 2017
    Excellent, very competent service from [CASIT Tech].
  • May 9, 2017
    As always, excellent service from [CASIT tech]!
  • May 5, 2017
    [No comment left]
  • May 4, 2017
    CASit responded instantaneously to this request. Thank you!
  • May 3, 2017
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  • May 2, 2017
    Good work!
  • May 1, 2017
    [No comment left]
  • May 1, 2017
    [No comment left]
  • Apr 26, 2017
    [CASIT Tech] was great, explained everything and was very easy to understand.
  • Apr 26, 2017
    Very helpful.
  • Apr 24, 2017
    [No comment left]
  • Apr 19, 2017
    [No comment left]
  • Apr 18, 2017
    [CASIT Tech] is the best!