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Our Work Graded
in the spirit of transparency

GPA
3.8
out of 4
(past 30 days)
  • Jun 27, 2017
    I am generally a fan and big booster of the service provided by CASIT. But I have now twice had unfortunate interactions with one of your student assistants [...]. [They] repeatedly gave me the wrong instructions when the right instructions would have solved the problem instantly over the phone. When the problem persisted, [they] said [they] would refer the problem to someone on an urgent basis (since I was out of email contact). No one called back by the end of the day, so I began playing around with possible fixes myself. As soon as I put my complete email -- rather than just my user name as I was being instructed -- with uoregon.edu, the problem was solved. In any event, I have not been impressed with that particular assistant. As I said earlier, everyone else has been terrific and I appreciate the service.
  • Jun 19, 2017
    Great Service. Person knew exactly what to do and did it quickly and offer any additional assistance. Really good IT person that seems to work well with people.
  • Jun 16, 2017
    Thank you!
  • Jun 15, 2017
    [CASIT Tech] was helpful and friendly.
  • Jun 15, 2017
    [CASIT Tech] was fantastic and very helpful.
  • Jun 15, 2017
    [No comment left]
  • Jun 15, 2017
    [CASIT Tech] was very helpful. [They] went above and beyond my expectations.
  • Jun 14, 2017
    [CASIT Tech] has provided excellent, prompt, and friendly help and service getting my new printer and computer set up and has helped with a multitude of other issues tangential to those specific items that have arisen along the way. I couldn't ask for better help.
  • Jun 14, 2017
    [No comment left]
  • Jun 13, 2017
    [No comment left]
  • Jun 13, 2017
    [No comment left]
  • Jun 9, 2017
    [CASIT Tech] asked very good questions to determine the most appropriate advice to give me.
  • Jun 9, 2017
    An amazing CASIT team; an amazing relationship with [Client Department]; a great CASIT representative with [CASIT Tech]; and appreciate as always.
  • Jun 8, 2017
    [No comment left]
  • Jun 8, 2017
    Thank you!
  • Jun 8, 2017
    [No comment left]
  • Jun 7, 2017
    [No comment left]
  • Jun 6, 2017
    Thank you, [CASIT Tech]!
  • Jun 6, 2017
    [No comments left]
  • Jun 6, 2017
    [reply too late]
  • May 31, 2017
    [CASIT Tech] was great and found the answer right away and was able to advise me so I was able to solve my problem. Thank you and [CASIT Tech]!
  • May 30, 2017
    Request filled as soon as I hit send on the request! Thank you!
  • May 30, 2017
    Request filled as soon as I hit send on the request! Thank you!
  • May 30, 2017
    [CASIT Tech] was extremely helpful - also kind and patient :)
  • May 24, 2017
    [CASIT Tech] was very knowledgeable and a patient instructor.
  • May 23, 2017
    CASIT staff are uniformly capable, informed, punctual, and patient.
  • May 23, 2017
    [No comment left]
  • May 19, 2017
    [CASIT Tech] was very helpful and knowledgeable. Thank you!
  • May 18, 2017
    Thanks for the professionalism, good humor and promptness. You have a great track record of many years standing, and its much appreciated
  • May 16, 2017
    [No comment left]
  • May 16, 2017
    [CASIT Tech] provides excellent service and is very responsive and knowledgeable at addressing our computer problems. Thanks!
  • May 16, 2017
    Thank you [CASIT Tech], for your great service and working to solve our difficult tech issue!
  • May 12, 2017
    [CASIT Tech] was very prompt to email communication and helpful.
  • May 11, 2017
    [No comment left]
  • May 11, 2017
    [No comment left]
  • May 11, 2017
    [No comment left]
  • May 11, 2017
    Excellent, very competent service from [CASIT Tech].
  • May 9, 2017
    As always, excellent service from [CASIT tech]!
  • May 5, 2017
    [No comment left]
  • May 4, 2017
    CASit responded instantaneously to this request. Thank you!
  • May 3, 2017
    [No comment left]
  • May 2, 2017
    Good work!
  • May 1, 2017
    [No comment left]
  • May 1, 2017
    [No comment left]
  • Apr 26, 2017
    [CASIT Tech] was great, explained everything and was very easy to understand.
  • Apr 26, 2017
    Very helpful.
  • Apr 24, 2017
    [No comment left]
  • Apr 19, 2017
    [No comment left]
  • Apr 18, 2017
    [CASIT Tech] is the best!
  • Apr 14, 2017
    A fabulous job again. I love working with casIT!
  • Apr 13, 2017
    [No comment left]
  • Apr 13, 2017
    [No comment left]
  • Apr 13, 2017
    THe SSD hard disc was delivered on time.
  • Apr 13, 2017
    Thank you for taking care of this!
  • Apr 13, 2017
    [No comment left]
  • Apr 11, 2017
    [No comment left]
  • Apr 11, 2017
    [No comment left]
  • Apr 10, 2017
    A problem was solved that was quite tricky. IT was much appreciated.
  • Apr 10, 2017
    Great solution to a broken laptop problem. Saved us a lot of money. Fast services and a loaner while we waited. THANKS!
  • Apr 10, 2017
    [No comment left]
  • Apr 7, 2017
    Great customer service.
  • Apr 7, 2017
    [No comment left]
  • Apr 5, 2017
    Prompt and courteous service.
  • Apr 4, 2017
    The help I received from CASIT was prompt and prevented me from losing important files due to a defect disk drive. I am very grateful to [CASIT Tech] and the CASIT team for saving what could be saved!
  • Apr 3, 2017
    [No comment left]
  • Apr 3, 2017
    [No comment left]
  • Mar 30, 2017
    [No comment left]
  • Mar 30, 2017
    Thank you, [CASIT Tech]!!! [They were] able to address my problem and solve via telephone call! CASIT is the best!
  • Mar 27, 2017
    [No comment left]
  • Mar 24, 2017
    [No comment left]
  • Mar 22, 2017
    High praise for the patience and ability of [CASIT Tech]!
  • Mar 20, 2017
    [CASIT Tech] is great! Very knowledgeable and helpful. :)
  • Mar 20, 2017
    Calling CASIT is basically the same thing as casting Reparo.
  • Mar 20, 2017
    Thank you for the prompt service. Very grateful!!
  • Mar 20, 2017
    [No comment left]
  • Mar 17, 2017
    I am always impressed with the service proved by [CASIT Techs]. Thanks, [client]
  • Mar 16, 2017
    Thank you [CASIT Tech]!
  • Mar 16, 2017
    As always, you folks are awesome
  • Mar 15, 2017
    [CASIT Tech] researched and successfully addressed our problem with MAC computers not mounting shared drives properly. Thanks for coming up with a solution to this challenging problem.
  • Mar 14, 2017
    Excellent job.
  • Mar 14, 2017
    [No comment left]
  • Mar 14, 2017
    [CASIT Tech] was great. [They] identified the issues quickly and efficiently, and explained and resolved all problems.
  • Mar 13, 2017
    The Canvas training was excellent: comprehensive overview as well as specific questions were addressed with equal expertise. I'm glad I can rely on CASiT for such training sessions!
  • Mar 13, 2017
    [No comment left]
  • Mar 10, 2017
    [No comment left]
  • Mar 10, 2017
    [CASIT Tech] was extremely helpful.
  • Mar 9, 2017
    I want to commend CASIT staff for supporting me, faculty member from School of A&AA, on this thorny issue related to a student's academic integrity. Though not under any professional obligation to help me or this student, the CASIT staff acted with utmost professionalism, sounding the alarm when they saw that a student had given a potentially compromised report. Furthermore, [a CASIT manager] agreed to meet the student to work on [their] technical issue, going as far as scheduling two meetings that [they] both missed. I simply want to say thank you for going beyond your professional responsibilities to support another UO faculty member.
  • Mar 9, 2017
    I was very happy with the clear and thoughtful explanations and answers. Another great effort from CASIT.
  • Mar 9, 2017
    [No comment left]
  • Mar 9, 2017
    [No comment left]
  • Mar 9, 2017
    [No comment left]
  • Mar 8, 2017
    [No comment left]
  • Mar 7, 2017
    Another example of great customer service!
  • Mar 3, 2017
    [No comment left]
  • Mar 2, 2017
    [No comment left]
  • Mar 2, 2017
    Only complaint is that the first time I made a ticket, the request was apparently lost so after waiting to hearing back for a couple days I called back and had to put in a new request. Other than that, you guys were very helpful and went out of your way to solve my problem. Thank you!
  • Mar 2, 2017
    The. Best.
  • Mar 1, 2017
    Great service!
  • Feb 28, 2017
    [CASIT Tech] was outstanding: [they] walked me through the process patiently, on the phone. I want to give [them] 5 gold stars!
  • Feb 27, 2017
    The service I received was fine, but I am really aggravated by the university's decision to migrate to Exchange without any consultation with faculty. I am very upset at the fact that I have to change email clients from Thunderbird to Outlook, which I have never liked. The only part of the rationale that might be compelling is security, but we were not given any indication of specific benefits there. Things like calendar integration are not compelling at all. This high-handed decision reflects the current climate of extreme centralization at UO and general lack of concern for faculty input and individual preferences.
  • Feb 27, 2017
    Thank you for the great service and quick response, as usual!!
  • Feb 27, 2017
    [No comment left]
  • Feb 24, 2017
    I was impressed by the quality of the work done in such a little time. Thanks you! [Requester]
  • Feb 23, 2017
    Thanks to [CASIT Tech] who saved me many additional hours of trying to figure out why Zotero standalone had disappeared from word! [They're] going to wind up in the acknowledgments of my book.
  • Feb 23, 2017
    Thanks for the quick response and help.
  • Feb 21, 2017
    Thank you for the great response time!
  • Feb 21, 2017
    Did an excellent job.
  • Feb 20, 2017
    [No comment left]
  • Feb 17, 2017
    Well-- it is very helpful to get a printer quickly, and it took almost 2 weeks start to finish. I should've just gotten one myself. and then the cords to hook it up in the right place did not come with it--so I just lost a bunch of hours figuring out why my computer did not work after it got hooked up...just a bit of a nightmare today.
  • Feb 17, 2017
    [CASIT Tech] was able to come and fix a problem created when I was updated to Office 2016. Very delighted to have it fixed and working properly. Thanks, [CASIT Tech]!!
  • Feb 16, 2017
    [No comment left]
  • Feb 15, 2017
    [CASIT Tech] is excellent! [They're] prompt, friendly, and great at [their] job. [Personal comments removed]
  • Feb 15, 2017
    the best
  • Feb 15, 2017
    [CASIT Tech] did a great job on trouble-shooting our problem and gave us a concise report. Thank you!!!
  • Feb 14, 2017
    [No comment left]
  • Feb 14, 2017
    [CASIT Tech] was extremely accommodating to a very busy schedule. Wonderful group.
  • Feb 14, 2017
    [No comment left]
  • Feb 14, 2017
    [No comment left]
  • Feb 13, 2017
    [No comment left]
  • Feb 13, 2017
    [No comment left]
  • Feb 10, 2017
    [No comment left]
  • Feb 9, 2017
    you folks are tops!!
  • Feb 9, 2017
    [No comment left]
  • Feb 8, 2017
    [No comment left]
  • Feb 7, 2017
    Great job. Thank you all for all the help you give us.
  • Feb 7, 2017
    Really appreciate the attention to our issue!
  • Feb 6, 2017
    [No comment left]
  • Feb 3, 2017
    [No comment left]
  • Feb 3, 2017
    Great experience
  • Feb 2, 2017
    I had a hard time getting the actual order in - but once I did - service was excellent.
  • Feb 1, 2017
    Everyone is always so very helpful and courteous. Two thumbs up!!
  • Feb 1, 2017
    [CASIT Tech] was very helpful - I appreciated [their] sense of calm and professionalism. As always, thank you for your help! Best regards, [Client]
  • Jan 30, 2017
    [No comment left]
  • Jan 28, 2017
    Great work! Thanks for updating our kiosk calendar to use exchange.
  • Jan 26, 2017
    Thanks for the speedy service!
  • Jan 26, 2017
    Thank you [CASIT Tech], you are the best!!!!!
  • Jan 25, 2017
  • Jan 25, 2017
    [No comment left]
  • Jan 23, 2017
    [No comment left]
  • Jan 20, 2017
    [No comment left]
  • Jan 19, 2017
    [No comment left]
  • Jan 19, 2017
    I hope y'all get way more funding than IT because you actually help solve problems.
  • Jan 19, 2017
    [No comment left]
  • Jan 14, 2017
    [CASIT Tech] is an awesome tech!
  • Jan 13, 2017
    [No comment left]
  • Jan 13, 2017
    [No comment left]
  • Jan 12, 2017
    Quick response, quick resolution. Excellent all the way around.
  • Jan 11, 2017
    [CASIT Tech] and the CASIT team have been so wonderful and helpful as I sort through getting myself back together after my laptop died. CASIT provides excellent service! A great asset! Thank you!
  • Jan 11, 2017
    [CASIT Tech] has helped me on several occasions, and this time [their] support felt both practically and emotionally critical. [They] supported an all-day Skype series of meetings for a program proposal review with external reviewers. It was an important event, and [they] met with me the day before to be sure the webcam and dept. computer were set up and working, and then visited the next morning to be sure the first meeting got off to a good start. [CASIT Tech] is always very patient and professional and knowledgable. Thank you [CASIT Tech]!
  • Jan 9, 2017
    [No comment left]
  • Jan 6, 2017
    [No comment left]
  • Jan 6, 2017
    They tried the hardest to repair the hard drive but no luck. Thanks for getting the order going and getting me a replacement.
  • Dec 31, 2016
    My experiences with CAS IT have always been positive. You have a great team. Thank you
  • Dec 31, 2016
    [No comment left]
  • Dec 30, 2016
    Thanks, [CASIT Tech], for making sure my antivirus was working ok after I received a "warning" message! Happy New Year!