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Our Work Graded
in the spirit of transparency

GPA
4.0
out of 4
(past 30 days)
  • Dec 15, 2017
    [No comment left]
  • Dec 14, 2017
    [No comment left]
  • Dec 13, 2017
    [CASIT Tech] did a terrific job in identifying the problem and correcting it. [They] also provided useful updated information on accessing services I will need through the service.uoregon.edu gateway.
  • Dec 11, 2017
    [CASIT Tech] is superb!
  • Dec 11, 2017
    [No comment left]
  • Dec 8, 2017
    Fast and friendly service - thank you!
  • Dec 8, 2017
    [CASIT Tech] has been quick, knowledgeable, efficient, effective, and incredibly courteous throughout the various little ordeals of my recent computer issues. I'd say this is the best service I've received. Many thanks.
  • Dec 7, 2017
    [No comment left]
  • Dec 6, 2017
    [CASIT Tech] is fantastic. Each time [they assist] our group we receive stellar service. {CASIT Tech] has shown in multiple cases to go above and beyond our request to provide the best experience. Thank you! -- [Requester]
  • Dec 6, 2017
    Kudos to [CASIT Tech]. [They] stepped in to resolve some issues that [needed to be escalated]. I have been the beneficiary of [their] expertise in the past. [They are] terrific!
  • Dec 5, 2017
    Great as ususal
  • Dec 1, 2017
    [CASIT Tech] is great to work with, as usual!
  • Dec 1, 2017
    [No comment left]
  • Nov 29, 2017
    [No comment left]
  • Nov 28, 2017
    [No comment left]
  • Nov 28, 2017
    I am not sure if the workflow calls for it but I would request that if an AD permission change is requested and the approver is not on the ticket then they get added and cc'd with the tickets details to give approval.
  • Nov 27, 2017
    CASIT as usual provided excellent, prompt, and effective service. Thank you!
  • Nov 27, 2017
    [No comment left]
  • Nov 17, 2017
    The Techs are always courteous, friendly, and knowledgeable, even when they tell us stuff we don't want to hear (e.g., your ten year old computer and printer are too old to work well any longer).
  • Nov 17, 2017
    Superior service from [CASIT Tech]. Even if we have a slight hiccup, [they] took care of the issues as fast as possible and even followed up to make sure everything was working, twice. [They're] awesome.
  • Nov 17, 2017
    [No comment left]
  • Nov 17, 2017
    [CASIT Tech] and I had a great discussion on the setup and he did great work on it.
  • Nov 16, 2017
    [CASIT Tech] was excellent! So knowledgeable and helpful. [They were] very courteous and easy to work with!
  • Nov 15, 2017
    [No comment left]
  • Nov 14, 2017
    [No comment left]
  • Nov 13, 2017
    [No comment left]
  • Nov 9, 2017
    [No comment left]
  • Nov 7, 2017
    [No comment left]
  • Nov 7, 2017
    [CASIT tech] is wonderful to work with and helpful. Much apperciated!
  • Nov 1, 2017
    [No comment left]
  • Nov 1, 2017
    [CASIT Tech] really made it happen for me. I was invited to speak at a conference in Sydney Australia but it turned out that I wasn't able to attend. They asked if I could send in a videorecording, this is what [they] helped me to do. [They] met with me, brought over equipment and showed me how to do the recording in a very clear and patient way, then [they] met with me afterwards to assemble the file into imovie and get it sent over to the conference organizers. This kind of activity is quite frequent for faculty, and will only be moreso. We often use skype rather than recording in advance, however with the time difference in Australia this was not an option. I would definitely consider this an essential service for my research and professional activity, and it is obviously very good for the University as a form of outreach. [CASIT Tech] was truly fantastic, patient, knowledgeable and available to work around my very busy and tight schedule. thank you
  • Oct 31, 2017
    [No comment left]
  • Oct 30, 2017
    [CASIT Tech] was very helpful and resolved my issue quickly!
  • Oct 27, 2017
    Thanks again [CASIT Tech]!
  • Oct 27, 2017
    Thank you so much for providing this resource for our grad students!
  • Oct 23, 2017
    [No comment left]
  • Oct 21, 2017
    [CASIT Tech] was knowledgeable and courteous, and [they were] able to resolve my problem quickly and effectively.
  • Oct 21, 2017
    Thank you!! [CASIT Techs] have saved my life over and over! :-)
  • Oct 20, 2017
    Lightening fast response!
  • Oct 18, 2017
    Thank you so very much for such a prompt help, which is the savior for my work. Big thank you.
  • Oct 17, 2017
    [CASIT Techs] are just wonderful attentive CASIT assistants. Thank you so very much -- they are also such pleasant individuals.
  • Oct 17, 2017
    As usual, CAS IT took care of my issue with expertise, timeliness and courtesy. My first contact, [CASIT Tech], set me up with a temporary fix and accurately explained my problem in order to set up a more complete solution. Then [another CASIT Tech] contacted me almost immediately and did a remote session that resolved everything in very short order. Thank you for your skills and your professionalism!
  • Oct 17, 2017
    [No comment left]
  • Oct 17, 2017
    [No comment left]
  • Oct 16, 2017
    [No comment left]
  • Oct 13, 2017
    Due to a miscommunication folks from CASIT were wandering all over the campus trying to deliver my computer. They all went above and beyond and I really appreciate it!
  • Oct 12, 2017
    [No comment left]
  • Oct 12, 2017
    Quick response. I was unaware that certain systems need to authenticate at least once to grant permissions. So, this was a helpful conversation even though there was really no action to take other than inform me.
  • Oct 10, 2017
    Rapid response, problem rapidly solved. Thank you
  • Oct 10, 2017
    I appreciated the prompt service and the willingness to troubleshoot until we arrived at a solution. Great Customer Service by [CASIT Tech]!
  • Oct 10, 2017
    Thanks so much!
  • Oct 10, 2017
    [No comment left]
  • Oct 6, 2017
    The CASIT staff is extremely professional, patient, kind and helpful. I thank them all for helping me with all my questions and requests.
  • Oct 5, 2017
    [CASIT Tech] was incredible helpful and patient. It took some investigating to figure out how to fix the issue, but [CASIT Tech] was persistent and kind. I really appreciated [their] attention. [They] also delayed [their] lunch hour significantly to help me when it was convenient for my schedule.
  • Oct 4, 2017
    [No comment left]
  • Oct 4, 2017
    [No comment left]
  • Oct 4, 2017
    As I always encounter, prompt and very pleasant help. I very much appreciate the quality, the obvious pride in a job well done, and the teamwork of your group.
  • Oct 4, 2017
    [No comment left]
  • Oct 3, 2017
    [CASIT Tech] was very helpful and went the extra mile with this request.
  • Oct 2, 2017
    [No comment left]
  • Sep 30, 2017
    [No comment left]
  • Sep 30, 2017
    [No comment left]
  • Sep 27, 2017
    [No comment left]
  • Sep 27, 2017
    Thank you [CASIT Tech] for being available to come right away to assist with this issue.
  • Sep 27, 2017
    [CASIT Tech] was prompt and very helpful! Thanks again!
  • Sep 26, 2017
    [No comment left]
  • Sep 25, 2017
    [No comment left]
  • Sep 22, 2017
    [No comment left]
  • Sep 22, 2017
    I think the issue has been resolved. Thanks for the quick and helpful reply.
  • Sep 22, 2017
    [CASIT Tech] was great! Very efficient and thorough!
  • Sep 21, 2017
    Definitely took longer than I expected, but I understand that it was out of CASIT's control. Just glad it got fixed!
  • Sep 21, 2017
    [CASIT Tech] came to my office promptly and was very helpful. I really appreciate for [their] help!
  • Sep 20, 2017
    You all are awesome! :D
  • Sep 20, 2017
    [No comment left]
  • Sep 20, 2017
    [No comment left]
  • Sep 15, 2017
    [CASIT Tech] was helpful and quick - I had tried everything I could understand how to do before I called, and I'm glad I did.
  • Sep 15, 2017
    [No comment left]
  • Sep 14, 2017
    [No comment left]
  • Sep 14, 2017
    [No comment left]
  • Sep 14, 2017
    [No comment left]
  • Sep 13, 2017
    [No comment left]
  • Sep 13, 2017
    While the initial resolution to my problem was good, it created another problem that was not promptly dealt with and created a lot of extra work. In resolving the problem with Outlook all of my contacts were deleted - a large problem. I was not satisfied with how this new problem was dealt with.
  • Sep 13, 2017
    [No comment left]
  • Sep 12, 2017
    [CASIT Tech] was very pleasant and cheerful. [They were] able to fix my problem immediately.
  • Sep 11, 2017
    First-rate service, with immediate and clear response to my concern
  • Sep 11, 2017
    [No comment left]
  • Sep 8, 2017
    CasIT is fabulous!
  • Sep 7, 2017
    Once again, [CASIT Tech] provided amazing and prompt service, much appreciated!
  • Sep 7, 2017
    [No comment left]
  • Sep 5, 2017
    [No comment left]
  • Sep 5, 2017
    Thanks so much, [CASIT Tech]! [Tech] and CAS IT are the greatest! Without their support I'm not sure how this Dpt. would function. THANK YOU!
  • Sep 5, 2017
    [No comment left]
  • Sep 1, 2017
    [No comment left]
  • Sep 1, 2017
    [No comment left]
  • Sep 1, 2017
    Super timely and helpful response--and response again to my followup question. Thank you!
  • Aug 31, 2017
    Thank you, [CASIT Tech]! CAS IT is the BEST!
  • Aug 30, 2017
    [No comment left]
  • Aug 30, 2017
    [CASIT Techs] are wonderful and our dpt. could not exist without their IT help/skills. Thank you!
  • Aug 30, 2017
    [No comment left]
  • Aug 29, 2017
    [CASIT Tech] was very clear, patient, and did some extra diagnostics just to make sure the hard-drive is still in good shape. I couldn't imagine better service. Thank you very much!
  • Aug 28, 2017
    Great job, thank you!
  • Aug 28, 2017
    I appreciate the extra measures that were taken to help me to feel confident about this transition to the updated computer. I'm happy with the new computer and I would just say that it wasn't easy to have this happen during the first week of school when there were so many other adjustments being made. I appreciate the time that it look to ease me into this new computer. Thank you for understanding!
  • Aug 25, 2017
    [CASIT Tech] was very competent, professional and friendly. [They] swiftly installed the software I needed. I'm truly grateful.
  • Aug 25, 2017
    [No comment left]
  • Aug 25, 2017
    Thank you! Great Service!
  • Aug 23, 2017
    [CASIT Tech] was very respectful, helpful and patient.
  • Aug 23, 2017
    Thanks for the follow-up.
  • Aug 22, 2017
    Thanks [CASIT Tech]!
  • Aug 22, 2017
    This required patience. [CASIT Tech] has lots of it! Thanks Kyle!
  • Aug 21, 2017
    Appreciated the attitude and the ability of the technician to resolve the problem. Thank you.
  • Aug 18, 2017
    [No comment left]
  • Aug 17, 2017
    As always CASit rocks!!!!
  • Aug 16, 2017
    Very helpful and patient! Thank you [CASIT Tech]!
  • Aug 16, 2017
    [No comment left]
  • Aug 16, 2017
    [No comment left]
  • Aug 15, 2017
    [CASIT Tech] great. [They're] patient and [laugh] at my very bad jokes...
  • Aug 15, 2017
    [CASIT Tech] was easy to understand and explained concepts effectively and patiently. [They] helped my cognition of WordPress immensely!
  • Aug 14, 2017
    Excellent advice and service, as usual. I really appreciate CASIT!
  • Aug 14, 2017
    [No comment left]
  • Aug 11, 2017
    [No comment left]
  • Aug 10, 2017
    [No comment left]
  • Aug 9, 2017
    Excellent resource. I commend CAS for providing this service.
  • Aug 8, 2017
    [CASIT Tech] is great!
  • Aug 8, 2017
    Nothing but high praise for [CASIT Tech]. [They] solved a problem that the Apple techs here could not, and did it with patience and good humor. In fact, [they] cleaned up a problem they had unintentionally created when helping me with another issue on my iPad. [Their] "user friendly" attitude combined with [their] skill in diagnosing and fixing problems is a winning combination. Thank you!
  • Aug 4, 2017
    [CASIT Tech] is a great helper: knowledgeable, efficient, patient. [Requester]
  • Aug 1, 2017
    [No comment left]
  • Aug 1, 2017
    [No comment left]
  • Jul 31, 2017
    Thanks so much [CASIT Tech] for your help, you are top-notch!!!!
  • Jul 27, 2017
    [CASIT tech] did a wonderful job on fixing my PC!
  • Jul 26, 2017
    [CASIT Tech] was very personable and helpful. [They were] able to quickly identify what was causing the issues with my computer.
  • Jul 26, 2017
    [CASIT tech] did a nice job of helping me navigate the connections after an installation of Windows 10 on my computer.
  • Jul 26, 2017
    [CASIT Tech] consistently provides excellent service. thanks.
  • Jul 25, 2017
    [CASIT Tech] is an integral part of our department's IT needs.
  • Jul 24, 2017
    [No comment left]
  • Jul 24, 2017
    [CASIT Tech] did a fantastic job!
  • Jul 22, 2017
    Almost everything was eventually resolved. I will contact CASIT about the remaining issue.
  • Jul 17, 2017
    Everyone is always so very nice and helpful.
  • Jul 13, 2017
    [No comment left]
  • Jul 13, 2017
    [CASIT Tech] came to help out during our conference and was exceptional! [They were] so good with us as we knew nothing about what we were doing. [They] walked us through connections and then came back to make sure we were up and running. We are so very pleased with [them]!
  • Jul 13, 2017
    Thank you, [CASIT Tech]! You and CAS IT are the best!
  • Jul 11, 2017
    [No comment left]
  • Jul 10, 2017
    Great service. Prompt. Helpful with questions and with follow-up when I had an issue.
  • Jul 10, 2017
    Thank you!
  • Jul 7, 2017
    [No comment left]
  • Jul 7, 2017
    [The CASIT Tech] was super helpful and fast!
  • Jul 7, 2017
    [No comment left]
  • Jul 6, 2017
    [No comment left]
  • Jul 6, 2017
    [No comment left]
  • Jul 6, 2017
    [CASIT Tech] always goes the extra mile! Thanks!
  • Jul 3, 2017
    Excellent follow-up
  • Jun 30, 2017
    [CASIT Tech] was fantastic and was able to walk me through a procedure over the phone to remove some unwanted software I accidentally installed. It was a success and I'm very impressed and grateful. GO CASIT!!! THANK YOU!
  • Jun 29, 2017
    Thank you! I'm back to work now. :)
  • Jun 28, 2017
    [CASIT Tech] has become a valuable connection for our IT needs. We appreciate all [they have] done for the department.
  • Jun 28, 2017
    [CASIT Tech] is great
  • Jun 27, 2017
    I am generally a fan and big booster of the service provided by CASIT. But I have now twice had unfortunate interactions with one of your student assistants [...]. [They] repeatedly gave me the wrong instructions when the right instructions would have solved the problem instantly over the phone. When the problem persisted, [they] said [they] would refer the problem to someone on an urgent basis (since I was out of email contact). No one called back by the end of the day, so I began playing around with possible fixes myself. As soon as I put my complete email -- rather than just my user name as I was being instructed -- with uoregon.edu, the problem was solved. In any event, I have not been impressed with that particular assistant. As I said earlier, everyone else has been terrific and I appreciate the service.
  • Jun 26, 2017
    CAS-IT rules!! You folks are great!!
  • Jun 22, 2017
    As always, everyone was super helpful and knowledgeable. Thanks so much.
  • Jun 19, 2017
    Great Service. Person knew exactly what to do and did it quickly and offer any additional assistance. Really good IT person that seems to work well with people.