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Our Work Graded
in the spirit of transparency

GPA
3.9
out of 4
(past 30 days)
  • Feb 24, 2017
    I was impressed by the quality of the work done in such a little time. Thanks you! [Requester]
  • Feb 23, 2017
    Thanks to [CASIT Tech] who saved me many additional hours of trying to figure out why Zotero standalone had disappeared from word! [They're] going to wind up in the acknowledgments of my book.
  • Feb 23, 2017
    Thanks for the quick response and help.
  • Feb 21, 2017
    Thank you for the great response time!
  • Feb 21, 2017
    Did an excellent job.
  • Feb 20, 2017
    [No comment left]
  • Feb 17, 2017
    Well-- it is very helpful to get a printer quickly, and it took almost 2 weeks start to finish. I should've just gotten one myself. and then the cords to hook it up in the right place did not come with it--so I just lost a bunch of hours figuring out why my computer did not work after it got hooked up...just a bit of a nightmare today.
  • Feb 17, 2017
    [CASIT Tech] was able to come and fix a problem created when I was updated to Office 2016. Very delighted to have it fixed and working properly. Thanks, [CASIT Tech]!!
  • Feb 16, 2017
    [No comment left]
  • Feb 15, 2017
    [CASIT Tech] is excellent! [They're] prompt, friendly, and great at [their] job. [Personal comments removed]
  • Feb 15, 2017
    the best
  • Feb 15, 2017
    [CASIT Tech] did a great job on trouble-shooting our problem and gave us a concise report. Thank you!!!
  • Feb 14, 2017
    [No comment left]
  • Feb 14, 2017
    [CASIT Tech] was extremely accommodating to a very busy schedule. Wonderful group.
  • Feb 14, 2017
    [No comment left]
  • Feb 14, 2017
    [No comment left]
  • Feb 13, 2017
    [No comment left]
  • Feb 13, 2017
    [No comment left]
  • Feb 10, 2017
    [No comment left]
  • Feb 9, 2017
    you folks are tops!!
  • Feb 9, 2017
    [No comment left]
  • Feb 8, 2017
    [No comment left]
  • Feb 7, 2017
    Great job. Thank you all for all the help you give us.
  • Feb 7, 2017
    Really appreciate the attention to our issue!
  • Feb 6, 2017
    [No comment left]
  • Feb 3, 2017
    [No comment left]
  • Feb 3, 2017
    Great experience
  • Feb 2, 2017
    I had a hard time getting the actual order in - but once I did - service was excellent.
  • Feb 1, 2017
    Everyone is always so very helpful and courteous. Two thumbs up!!
  • Feb 1, 2017
    [CASIT Tech] was very helpful - I appreciated [their] sense of calm and professionalism. As always, thank you for your help! Best regards, [Client]
  • Jan 30, 2017
    [No comment left]
  • Jan 28, 2017
    Great work! Thanks for updating our kiosk calendar to use exchange.
  • Jan 26, 2017
    Thanks for the speedy service!
  • Jan 26, 2017
    Thank you [CASIT Tech], you are the best!!!!!
  • Jan 25, 2017
  • Jan 25, 2017
    [No comment left]
  • Jan 23, 2017
    [No comment left]
  • Jan 20, 2017
    [No comment left]
  • Jan 19, 2017
    [No comment left]
  • Jan 19, 2017
    I hope y'all get way more funding than IT because you actually help solve problems.
  • Jan 19, 2017
    [No comment left]
  • Jan 14, 2017
    [CASIT Tech] is an awesome tech!
  • Jan 13, 2017
    [No comment left]
  • Jan 13, 2017
    [No comment left]
  • Jan 12, 2017
    Quick response, quick resolution. Excellent all the way around.
  • Jan 11, 2017
    [CASIT Tech] and the CASIT team have been so wonderful and helpful as I sort through getting myself back together after my laptop died. CASIT provides excellent service! A great asset! Thank you!
  • Jan 11, 2017
    [CASIT Tech] has helped me on several occasions, and this time [their] support felt both practically and emotionally critical. [They] supported an all-day Skype series of meetings for a program proposal review with external reviewers. It was an important event, and [they] met with me the day before to be sure the webcam and dept. computer were set up and working, and then visited the next morning to be sure the first meeting got off to a good start. [CASIT Tech] is always very patient and professional and knowledgable. Thank you [CASIT Tech]!
  • Jan 9, 2017
    [No comment left]
  • Jan 6, 2017
    [No comment left]
  • Jan 6, 2017
    They tried the hardest to repair the hard drive but no luck. Thanks for getting the order going and getting me a replacement.
  • Dec 31, 2016
    My experiences with CAS IT have always been positive. You have a great team. Thank you
  • Dec 31, 2016
    [No comment left]
  • Dec 30, 2016
    Thanks, [CASIT Tech], for making sure my antivirus was working ok after I received a "warning" message! Happy New Year!
  • Dec 27, 2016
    [No comment left]
  • Dec 21, 2016
    [No comment left]
  • Dec 20, 2016
    [No comment left]
  • Dec 20, 2016
    I'm glad you all are here to solve our problems! It was an easy fix for someone who knew what they were doing!
  • Dec 14, 2016
    Terrific help from [CASIT Tech Student] taking in my information and from [CASIT Tech] working with me to solve my problem. They were both professional, courteous and sensitive to my scheduling needs. [CASIT Tech] worked patiently with me to diagnose the problem and direct me to solutions, including finding local help ([...], where I am now located) if I needed it. [Their] first idea of what was the problem was correct, and I was able to fix it because I had another adapter on hand to replace the one that was failing. CAS IT support was always great when I was working on campus, and it remains just as great from my remote location. Thank you!
  • Dec 14, 2016
    [CASIT Tech] is AWESOME!
  • Dec 14, 2016
    [CASIT Tech] is awesome!
  • Dec 13, 2016
    [No comment left]
  • Dec 9, 2016
    I haven't managed to understand why it took so long from ordering the computer to receiving it and setting it up. But once I got on CAS-IT's list the assistance from [The CASIT Techs] was superlative.
  • Dec 5, 2016
    very helpful, professional, and prompt. Thanks for being patient with a non-digital native.
  • Dec 5, 2016
    I was not able to achieve success with the written instructions, so [CASIT Tech] took over my desktop remotely and fixed for me in a very short time! Thanks, [CASIT Tech]!
  • Nov 29, 2016
    great service as usual! thanks!
  • Nov 23, 2016
    As always, [CASIT Tech] responded to my request within 5 minutes, showed up on time, did a great job with a smile on [their] face, and then... went an extra mile to show up first thing in the morning to put everything back despite forgetting to ask for that. [They're] a keeper!
  • Nov 21, 2016
    [No comment left]
  • Nov 21, 2016
    Thank you for the prompt attention! We really appreciate it!
  • Nov 18, 2016
    [CASIT Tech] is both accessible and knowledgeable. [They] came up with ideas to help troubleshoot and solutions to our software issues. We were very grateful for [their] help, as it allowed us to move forward on our own projects in the office and stay productive.
  • Nov 16, 2016
    Good work [CASIT Tech]. Thank you
  • Nov 15, 2016
    Thanks for getting me back online, [CASIT Tech]!
  • Nov 11, 2016
    [CASIT Tech] found a missing "." in the address setup for access to a Banner report. Not the usual issue. I'm happy that this small error was quickly found.
  • Nov 10, 2016
    [CASIT Tech] was very helpful and willing to stay and work with anyone who had issues. He helped several people today in one visit!
  • Nov 10, 2016
    [No comment left]
  • Nov 10, 2016
    [No comment left]
  • Nov 10, 2016
    [No comment left]
  • Nov 10, 2016
    [No comment left]
  • Nov 8, 2016
    Thank-you!
  • Nov 4, 2016
    I was a little unprepared for the ITC when he came by, but [they] helped me get my new VariDesk set up before [moving] the equipment. Then, I threw in some new wireless items that [they] ended up having to set up for me, and did it all with a smile and was not in any rush. Thanks for the great service [CASIT Tech]!
  • Nov 3, 2016
    [CASIT Tech] was great, though whoever took my phone call (someone who was not [CASIT Tech]) took down the wrong information and I think that may have delayed how long it took for [CASIT Tech] to get to it.
  • Nov 1, 2016
    [No comment left]
  • Nov 1, 2016
    [CASIT Tech] is always so informative and helpful. Thank you, [CASIT Tech]!
  • Oct 27, 2016
    [No comment left]
  • Oct 27, 2016
    Only that it did not take [CASIT Tech] long to discover the problem. I am grateful for that.
  • Oct 26, 2016
    Super fast response. Received service within the hour. Thanks [CASIT Tech] & CASit!
  • Oct 26, 2016
    [No comment left]
  • Oct 25, 2016
    [No comment left]
  • Oct 25, 2016
    [CASIT Tech] is always professional & efficient!
  • Oct 25, 2016
    Thank you for your quick response! Great service, as usual!
  • Oct 25, 2016
    [No comment left]
  • Oct 25, 2016
    [No comment left]
  • Oct 19, 2016
    [CASIT Tech] has wonderful customer service. [They are] always so helpful and patient with all my questions. [They were] able to set up my new computer in no time. Also, [they were] very proactive with new settings I hadn't thought of yet, which I really appreciate! Thank you!
  • Oct 18, 2016
    Just this--you have a great bunch of students working for you. They are always polite, efficient, and knowledgeable.
  • Oct 14, 2016
    Great work!
  • Oct 14, 2016
    [No comment left]
  • Oct 13, 2016
    The service was quick, efficient, and pleasantly supplied
  • Oct 13, 2016
    Unfortunately the computer could not be repaired, but they did their best without making me wait too long.
  • Oct 12, 2016
    Thanks a bunch
  • Oct 11, 2016
    [No comment left]
  • Oct 7, 2016
    [No comment left]
  • Oct 6, 2016
    [CASIT Tech] at CASIT saved us a small fortune this week. When the computer controlling our $400K gas isotope ratio mass spectrometer system had its motherboard fail, [they were] able to transfer everything (both software and the fiber optic PCI comm card) to a surplus one we had set aside, in less than three days. Would have been two days if I hadn't failed to tell [them] that it was plugged into the instrument and using 230V, not 110 thus destroying the first power supply. While new hardware is not free, it is not having to purchase Thermo-Fisher's latest software that make for saving a small fortune. Keep up the good work!
  • Oct 5, 2016
    [No comment left]
  • Oct 5, 2016
    As always, great service! We really appreciate CASIT!
  • Oct 5, 2016
    This was a very peculiar situation and [The CASIT Techs] handled this with utmost professionalism and excellent communication.
  • Oct 4, 2016
    Great service. Problems with equipment at off campus installation site. Had to call two students to bring cables, then a new monitor, all off site to finish the job. Thanks for doing everything needed to finish the installation!
  • Oct 4, 2016
    thank you, CASIT, you are the best!
  • Oct 3, 2016
    Great Service!
  • Oct 3, 2016
    Service was great. I obviously wish that it had gone faster, but understand that bugs happen so I'm very happy they got them fixed! Overall, a great experience.
  • Sep 27, 2016
    [The CASIT Tech] was informative and solved my problem very quickly. Thanks! Great work
  • Sep 27, 2016
    [The CASIT Tech] is Awesome!!! CAS IT is AWESOME!!! Considering that our department's emergency popped up the Wednesday before Fall Term started AND that the reason for the problem resided within another university department, I'm astonished that we got this all resolved before close of business on Monday! Thank you to everyone. I deeply appreciate it.
  • Sep 27, 2016
    Everyone was kind, helpful, and prompt.
  • Sep 26, 2016
    [The CASIT Tech] is always so helpful. In this case [they] referred us to NTS, who came out and worked on our connection, our printers are printing from the office computers now, fingers crossed, no more power outages!
  • Sep 23, 2016
    Thank you [CASIT Tech] for the excellent work in setting up the laptops in a timely manner.
  • Sep 22, 2016
    [The CASIT Tech] went out of his way to be helpful ... he kept at it until we figured out a solution to a difficult problem.
  • Sep 22, 2016
    Quick and reliable help. I love how your team test everything before they leave so there's no need to call them back.
  • Sep 19, 2016
    Thank you, [CASIT Tech], for the time you have taken this afternoon to solve the address book dilemma. Very much appreciated.
  • Sep 19, 2016
    Thank you! Great job, as always.
  • Sep 19, 2016
    [No comment left]
  • Sep 17, 2016
    [No comment left]
  • Sep 16, 2016
    [The CASIT Tech] is very knowledgeable and always provides excellent service for us. thank you!
  • Sep 15, 2016
    Yes, [The CASIT Tech] did a great job. I wish I had realized that my OUTLOOK email would be affected, though. Thanks again!
  • Sep 15, 2016
    Thanks for checking (and rechecking) to be sure we agreed a laptop and iMac hard drives were ready to clean.
  • Sep 15, 2016
    The CAS IT employees I've met have been consistently cheerful and extremely helpful; thank you!
  • Sep 15, 2016
    Thank you!
  • Sep 14, 2016
    Excellent across the board...responsive and very quick turn-around. Kudos and thanks to [The CASIT Tech].
  • Sep 13, 2016
    Thank you!
  • Sep 12, 2016
    Computer was delivered promptly but without an ethernet cord. The keyboard was delivered with some of the buttons covered in a small amount of pink highlighter or something like that. I asked the student to take the keyboard back and requested an ethernet cord.
  • Sep 7, 2016
    This was a rush request and [The CASIT Tech] came over immediately. We are so thankful for [their] service and attention!
  • Sep 6, 2016
    Fantastic life savers!
  • Sep 6, 2016
    [CASIT Tech] was awesome as always.
  • Sep 2, 2016
    [No comment left]
  • Sep 2, 2016
    [No comment left]
  • Sep 1, 2016
    [CASIT Tech] is the best!
  • Sep 1, 2016
    [No comment left]
  • Aug 30, 2016
    It appears the problem is solved efficiently. We'll see. We appreciate [The CASIT Tech's] help.
  • Aug 26, 2016
    Thanks for responding quickly and sending someone over today.
  • Aug 25, 2016
    Thanks, [CASIT Tech]!