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Service Request

The selections below are based upon CASIT’s various service areas. Please select the appropriate service area then the type of service. Please use the comment boxes below to provide more detail for your request.

Thank you.

Intake Request Form (2017- )
Please enter your first and last name.
Please enter your primary @uoregon.edu email (full address: username@uoregon.edu)
Click Yes if we need to include others on this request. Click No if this request is for just you.
Please enter the first and last name of the person for whom you are requesting.
Please enter the @uoregon.edu email address for the additional person / department
Please enter your office location (e.g., 440 McKenzie Hall; 440 MCK)
The CAS Computer Replacement Program (CCRP) requires a list of eligible users be confirmed by the CASIT Business Office in conjunction with contacts throughout CAS Departments (typically the Department Manager, done by July 30). Once the list is confirmed, then eligible users and/or departmental CCRP contacts will be able to place orders (done from August 1-April 30).

Total order and delivery completion process does take about six to seven weeks. Additional time may be required for software and hardware setup.

For more information, click the link below.

CAS Computer Replacement Program (CCRP) Policy

Click all of the boxes that apply.
Please enter the software program that is not working to your needs.
Please enter the type of hardware that is not working to your needs.
Please enter the HR number of the machine or device in question.

UO Information Services manually maintains a list of statuses for centralized services at the link below. If the service is not listed or shows to be working according to their page, please enter the name of the service in the field below.

Link to UO Services Status Page

Please enter the name of service at issue.
Please describe the assistance you need.
Please describe the assistance you need.
Please check all that apply.

Website Troubleshooting Checklist

Please provide the website or application name with the issue(s).
Please provide the page URL (copy-paste from your browser's address bar).
Click here for the link to install the UO VPN Client if you do not have it.

Optional Information for Troubleshooting

In order to assist further us in determining any website or application issues you are experiencing, please provide the information below. This is entirely optional but it will provide us with a better understanding of the issue(s). Thank you.
Drop a file here or click to upload Choose File
Maximum upload size: 67.11MB
Please attach a screenshot (typically an image file): For Windows users, you can press Ctrl-PrtScrn or use the Snipping Tool. For Mac, you can press Command-Shift-3 for a full window or Command-Shift-4 for a cropped area of the screen. The file will be on the Desktop once completed.
Copy-paste URL from your browser's address bar.
e.g., AdBlock Plus, Common Hangouts, Gmail Inbox, etc.
Please enter the name below.

CTX Fleet Copiers and Printers have a separate ticketing process that can be found at the link below. The information needed for their form is located on the copier/printer itself.

CTX Fleet Copier Request Form

CASIT Web Services now has a web project site to guide you through the process of a formal request. Click the link below for more information. (DuckID Login Required)

CASIT Web Projects Form

The CASIT Help Desk is available from 8am-5pm Monday through Friday (except for University-sanctioned holidays).

(541) 346-2388

Drop a file here or click to upload Choose File
Maximum upload size: 67.11MB
Please attach a screenshot (typically an image file): For Windows users, you can press Ctrl-PrtScrn or use the Snipping Tool. For Mac, you can press Command-Shift-3 for a full window or Command-Shift-4 for a cropped area of the screen. The file will be on the Desktop once completed.
The virtual private network (VPN) client allows University-associated people to access University-specific resources. Connection through a VPN is required for using most of those resources off-campus.

The University VPN Client is required to access certain campus-related resources. If you have the software, be sure to turn on the service and use your DuckID and password to authenticate. If you need more information on the installation and setup of the service, please click on the link below.

University VPN Client

If you do not happen to remember the password associated with your DuckID, you can service your own account by going to the link below.

DuckID Self-Service

Please enter the Duck ID(s) you wish to add to your department network folder.
Please provide the name for the new folder
Please enter the name of the network share you wish to edit.
Drop a file here or click to upload Choose File
Maximum upload size: 67.11MB
Please attach a screenshot (typically an image file): For Windows users, you can press Ctrl-PrtScrn or use the Snipping Tool. For Mac, you can press Command-Shift-3 for a full window or Command-Shift-4 for a cropped area of the screen. The file will be on the Desktop once completed.
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