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Service Catalog

Personal Computing Hardware and Software

Help Desk Support

What is this service?

CASIT Help Desk support service provides computer/workstation help to CAS faculty, staff and GTFs. Examples include: answering general questions via the phone, troubleshooting computer and printer problems by appointment, virus removal, data recovery, and consultation and assistance for purchasing hardware and software.

What is the benefit of this service?

The benefit of this service is the establishment of a stable help resource when you have computer troubles.

Can I use this service?

Faculty, Staff and GTF’s who are employed in CAS departments are eligible for desktop support. If you are a member of a CAS institute, please refer to this page for more information.

How do I access this service?

To request desktop support, simply submit a ticket by emailing us at casit@uoregon.edu. We are also available by phone at : 346-2388

What can I expect?

CASIT provides desktop support Monday-Friday, 8:00AM – 5:00PM. Whether you contact us by email or phone, your request is submitted to our ticketing system where it will be addressed. We try to respond to each request in 24 hours, but that is not a guarantee. Service time changes based on current demand, and number/severity of outstanding requests.

Do I need to pay?

This service is provided free of charge, however a request may incur other charges (e.g. software and hardware costs) which must be paid via a department fund (e.g. equipment, general, ASA).

Do you need further information?

Learn more about our services.

CAS Computer Replacement Program

What is this service?

The CAS Computer Replacement Program (CCRP) is a service that subsidizes the replacement of primary computers/workstations in the College of Arts and Sciences on a 4 year cycle.

What is the benefit of this service?

The CAS computer replacement subsidy helps fund regular replacement of your primary computer/workstation. This frees up other equipment funds you may have to purchase supplemental equipment.

Can I use this service?

If you are tenure track faculty, officer of administration, or classified staff; and, work at or above .5 FTE you may be eligible for this service. For more information about eligibility please see our policy page located here.

How do I access this service?

Contact your department head or office manager.

What can I expect?

CASIT will offer a range of configured machines for subsidized purchase. In some cases, CASIT will also subsidize customized machines if your needs aren’t met in the pre-configured range. If you are interested in a customized purchase please see our policy here.

Do I need to pay?

CASIT subsidizes purchases only. The remaining balance, after the subsidy has been applied, must be covered a department fund (e.g. equipment, general, ASA).

Do you need further information?

Please refer to the resources below for further information.

New Faculty Technology Subsidy

What is this service?

For eligible new faculty, CASIT provides a $2,500 technology subsidy for purchasing a primary computer/workstation and supplemental equipment.

What is the benefit of this service?

This service provides New Faculty with some of the technology they need to get working and acclimated to their new position.

Can I use this service?

The CAS Dean’s Office authorizes some new faculty members to purchase up to $2,500 in computer equipment. If you have been authorized by the CAS Dean’s Office, you can use this service.

How do I access this service?

To start the process, please fill out the form located here.

What can I expect?

CASIT will meet with you to listen to your technology needs. From this meeting, equipment will be suggested and quotes generated for your approval. Once you are satisfied CASIT order, set up and deliver your equipment.

Do I need to pay?

CASIT subsidizes $2500 only. The remaining balance, after the subsidy has been applied, must be covered a department fund (e.g. equipment, general, ASA).

Do you need further information?

Read the full new faculty technology subsidy policy, or submit a request

Google Apps for Education (GAE)

CASIT Systems offers a fully functional Google Apps for Education email platform. GAE provides robust email, calendaring, documenting sharing, cloud storage and many other features. This service is open to anyone being paid by The College of Arts and Science as an employee. For more information please contact us by submitting a support request at http://casit.uoregon.edu.

Detailed Features:

  • High availability 24x7x365 system hosted by Google.
  • All major operating systems supported.
  • Robust web interface that can be accessed anywhere in the world.
  • Advanced file sharing and cloud storage included.
  • 30GB of storage space with every account.

Microsoft Exchange

CASIT in conjunction with Information Services offers a full supported campus Exchange environment. Exchange provides robust email and calendaring. This service is open to anyone being paid by The College of Arts and Science as an employee. For more information please contact us by submitting a support request at http://casit.uoregon.edu.

Detailed Features:

  • High availability 24x7x365 system.
  • All major operating systems supported.
  • 5GB of email storage. #Web Site and Web Application Development

Instructional Laptop Checkout

CASIT has a number of laptops that circulate for instructional purposes for CAS faculty and GTFs. More information about the laptop checkout program.

Scientific Computing

High Performance Computing on the ACISS Unix cluster (ACIS: Applied Computational Instrument for Scientific Synthesis)

What is this service?

The goal of ACISS is to provide scientists with hundreds of terabytes of storage space, thousands of processing cores, high-performance computational accelerators and high-speed integrated network interfaces.

What is the benefit of this service?

By running computations on multiple nodes in the ACISS system, researchers have been improving their processing time by a factor of four to ten. Preparing computations for ACCIS often requires a researcher to re-think how he or she works with data. Our scientific computing consultants can help you with this. In addition to helping researchers use ACISS, we help scientists set up their workflow so that they can move back and forth easily between their workstations and the computing cluster.

Can I use this service?

This service is available to any UO employee.

How do I access this service?

Sign up for an account

Do I need to pay?

Currently there is no charge for ACISS usage. This may change in the future.

Do you need further information?

Learn more about ACISS

Research Computing Support

What is this service?

We help students and faculty develop important scientific programming skills, configure scientific software, and get oriented with research computing on our High Performance Computing cluster.

What is the benefit of this service?

This service benefits the UO’s scientific community by increasing the use of high performance computing on campus. A good example is the parallalization of code. When we can take code that runs in serial on a desktop and break it into pieces that will run in parallel on a multi node system like ACISS, we decrease processing time by a factor of four to ten. Processes can potentially be run hundreds of times faster, depending on how the computation is run on the system. Moreover, quite separate from simply running a given computation faster, parallelization can allow researchers to computationally attack much larger problems.

Can I use this service?

This service is available to faculty and students at the UO

How do I access this service?

Please submit a service ticket at http://casit.uoregon.edu.

What can I expect?

Depending on your needs, we may recommend a private consultation or a formal class. We offer biyearly classes on subjects like Unix and introductory scientific programming through the Department of Computer and Information Sciences. We may offer computing classes through Biology and
Physics in the future.

Do I need to pay?

Typically, there is no charge for a consultation up to a few hours of help. For classes, regular tuition and fees apply.

Scientific Data Visualization

What is this service?

We can help researchers produce enlightening visualizations of very large data sets.

What is the benefit of this service?

Computers now can now output data at the rate of 10^15 bytes/second. A screen is about a million pixels — that’s a difference of nine orders of mangnitude between what a machine can produce and what a human can visualize. The art of data visualization is to take vast amounts of data and show it to the user in a way that gives him or her insight into its meaning.

Can I use this service?

This service is available to any UO program.

How do I access this service?

Please submit a service ticket at http://casit.uoregon.edu.

What can I expect?

Kristi Potter, our data visualization expert, will contact you to talk about your project.

Do I need to pay?

Consultation is usually provided free of charge.

Scientific Software Development

What is this service?

We develop custom software for scientific projects. Many projects revolve around managing online access to data.

What is the benefit of this service?

Through this service, UO researchers have access to professional level software development services, as well as expertise in training students and faculty to improve their own scientific programming skills.

Can I use this service?

This service is available to any UO program

How do I access this service?

Please submit a service ticket at http://casit.uoregon.edu.

Do I need to pay?

Custom software development is usually charged at $70 hour, or, for ongoing projects, at a percentage of a programmer’s FTE.

Data Analysis Services: Census data, ICPSR, etc.

Data Services Lab

The Data Services Lab (DSL) offers free data services to faculty and students. Priority is given to graduate students and faculty members requesting services for research purposes. Second priority is given to students requesting services for a class project or thesis. The DSL is located in Room 460M of McKenzie Hall. For more information, visit DSL’s website.

Services Provided

  • Office Hours DSL has drop-in office hours each term open to all faculty and students requesting data services. Office hours are posted online at the beginning of each term (Fall, Winter and Spring only).
  • Restricted-Use Data Services: We can assist faculty and students working with restricted-use data with all aspects of preparing a data protection plan and finding the most suitable option for securely storing confidential data. For additional information, visit our Restricted-Use Data page.
  • Secure Data Room: To meet the security requirements of most organizations that provide restricted-use data, DSL offers a Secure Data Room. This room is equipped with a standalone desktop computer and no network or phone connections. For additional information, visit our Restricted Use Data page.
  • Data Access: We provide access to on- and off- campus social science data and help in identifying data sources. Visit our Data on CD/DVD and Data on the Web pages for more information on data sources, or contact the DSL directly.
  • ICPSR Access: the Data Services Lab is responsible for the University of Oregon’s membership and access to the Inter-university Consortium for Political and Social
  • Research (ICPSR) data archive. To learn more about ICPSR and how to access the archive’s data, visit the DSL’s ICPSR pages (main menu above).
  • Data Manipulation: We can assist in retrieving, recoding, merging, converting raw and formatted data into other formats, as well as subsetting data for analysis or for use in teaching.
  • Data Purchase: We also purchase social science databases not currently available through DSL.
  • Data Archive: We archive original social science data collections generated by university faculty.

Web, Programming and Server Support

Web Site and Web Application Design, Development and Management

CASIT Web Services (CASpages) provides web site design and development and web application development for departments and programs in the College of Arts and Sciences. More information about CASpages services and a portfolio of recent projects are available at http://caspages.uoregon.edu. We love finding new ways that web technologies can support instruction, research or administration in your department or program.

Services Provided

  • Content management systems: CASpages installs, customizes, manages and hosts content management systems. We work primarily with WordPress and Drupal but can work with most web based content management systems.
  • Design implementation: We can provide design implementation for websites. We will work with you and your designer to implement a design for various web technologies. We can create standalone HTML themes, add CSS customizations to UO blogs sites and create full functioning themes for content management systems like WordPress and Drupal. We can also provide responsive web design for your websites.
  • Accessibility: We will help make your website meet web accessibility guidelines. We will assess your website and give you accessibility tips for your content and repair accessibility issues in the design.
  • Web Applications: We provide development of custom web applications to support instruction and research. Some of the web applications we provide include web-based appointment schedulers, web-based room and resource schedulers, web-based inventory management, workflow solutions, course scheduling tools and training.

Fees

We bill departments and programs at the following rate: – Content management (text and basic image formatting): $30/hour. – Web and graphic design, coding, web development: $60/hour.

Hosting of Physical and Virtual Servers

The CASIT Systems team offers hosting services for both physical and virtual machines. We would be happy to talk about your hosting needs and write a bid for hosting services. Contact us by submitting a support request at http://casit.uoregon.edu, or by emailing cas-systems@ithelp.uoregon.edu

Server and Application Support

CASIT Systems has a wide skill set in technologies such as: networking, security, storage, virtualization, cloud computing, Linux, Windows, scripting, backups, imaging, automation and much more. We are always interested in new projects and helping in whatever way we can. For more information please contact us by submitting a support request at http://casit.uoregon.edu.

Virtual Machines

CASIT System maintains a VM cluster to host servers and applications. This VM cluster provides services that are low cost, secure, and highly available. If you have a server, application or project that is critical to your department this is the perfect service for you. For more information please contact us by submitting a support request at http://casit.uoregon.edu.

Detailed Features:

  • Significant cost savings compared to traditional servers.
  • High availability 24x7x365 system.
  • Robust redundancies to minimize or eliminate downtime and service interruptions.
  • Support for Linux and Windows Operating Systems.
  • Up to 12CPUs, 64GB of Ram and 1TB disk per VM.
  • All VMs are backed up both onsite and offsite.
  • Very low environmental impact compared to traditional servers.

Computer Lab Services, Distance Education, Remote Testing

Social Science Instructional Labs (SSIL)

About SSIL

The Social Science Instructional Labs (SSIL) are PC based computer labs designed to assist students, staff, and faculty with innovative instructional technology applications in the social sciences. Our facilities include two instructional labs and an additional user lab with both PC workstations and bootcamp iMacs.

  • McKenzie 442: 34 stations + instructor station
  • McKenzie 445: 27 stations + instructor station
  • Advanced Lab: 4 iMacs + 5 PC’s

We specialize in providing the university community with access to Geographic Information Systems software and Multiple-Regression Analysis Software. Our labs are available for instructional use, general use, and special workshop or training events.

More information about SSIL can be found at ssil.uoregon.edu.

Distance Education and Remote Testing

Distance Education Testing by CASIT provides proctoring services to departments conducting online courses. This service ensures the value of online courses and the integrity of classes offered at the University of Oregon.

Services Provided

  • Online Examinations: Our system offers a simple interface for students to reserve time slots at multiple locations and come in to take their exams through use of their DuckID. Students can choose from several times offered on multiple days throughout the week. Instructors can edit exams and download gradebooks in compatible formats. They can also view individual tests and the duration of each exam. Class rosters within the site are routinely updated so that enrollment is always accurate.
  • Secure Testing Environments: Testing accounts created by CASIT ensure individual exam integrity through use of a Kiosk browser that only navigates to the Distance Education Page and allows use of the basic calculator offered by Windows. All other actions are are prevented. Additionally, all exams are recorded on our security cameras, while also having an active Proctor in the room at all times.
  • Trained Student Proctors: Student workers are trained to conduct themselves in a professional manner and to maintain the standards and policies of the DE Testing Department
  • Portland Proctoring: Through coordination with the White Stag Building in Portland, students can test for free at a University owned facility.
  • Coordination of Remote Proctoring: Students outside of Eugene, both international and domestic, can go to secure facilities at other Colleges and Universities around the globe to complete their examinations and receive U of O credit.
  • Easy to use Instructor tools: Easy to use test editing allows instructor to consistently update their exams and ensure a sizeable pool of questions from which the system can draw from when creating exams. Gradebooks are also a click away from downloading in an excel format.
  • User support: During regular business hours our staff is on call for assistance with any issue that may arise.

More information about Distance Education

Lab Services

CASIT Lab Services provides innovative lab development and technical support to the College of Arts and Sciences. This includes both general administration of classroom technology and incident management to resolve issues that arise. The labs currently managed by this service include the Social Science Instructional Labs in McKenzie Hall (Rm. 442, 444, and 445), the TERF lab in Prince Lucien Campbell Hall (Rm.416) , and the Geology Lab in Cascade Hall (Rm. 101).

If you would like to talk about lab management or help with a new issue, please email us at cas-labs@ithelp.uoregon.edu.

Services Provided

Hardware

  • Installation of Workstations including Cable Maintenance.
  • Installation and upgrades of basic parts, such as but not limited to RAM, Hard Drives, Video Cards, Optical Drives, ethernet, and various accessories.
  • Monitor Cloning system that allows an instructor to have a working display at every station in addition to a personal monitor for each user.
  • Liaison support for computer manufacturers Dell and Macintosh.

Software

  • Imaging and installation of software packages through Dells Kace Deployment System.
  • Updates for basic software packages such as Windows, Adobe, and Site licensed software. Department software updated upon request.
  • Microsoft Office troubleshooting
  • Deep Freeze administration. DF application protects workstations in a fresh booted state protecting core operating system and configuration settings and restoring the workstation to its original configuration each time the system is restarted, while still allowing user activity between restarts.
  • Group Purchasing and site license discounts.

Printers

  • Setup and Configuration including acquiring Static IP address.
  • Driver Installation and firmware upgrades on all lab computers.

Other

  • Network Connectivity Issues
  • ‘How to’ Documentation specific to individual departments.

Data Storage for CAS Faculty, Staff and Departments

File Servers for CAS Use

CASIT Systems provides robust high availability file servers for the storage of almost any type of data. These file servers are reachable both on and off campus and offer a highly customizable set of features depending on your needs. CASIT offers 100GB free file storage for each department in the College, and 50GB of free file storage for each individual user in the College. More information about file storage.

Detailed Features:

  • Volume sizes starting at 100GB, expanding up to 30TB.
  • Custom dataset sizes up to 300TB.
  • Data can be accessed both on and off campus.
  • CASIT supports Mac, Linux and Windows for this service.
  • Advanced sharing and permissions options available.
  • Data is snapshotted twice daily for instant recovery of deleted files.
  • Data is sent offsite once per month for backup.

For more information please contact us by submitting a support request at http://casit.uoregon.edu.

Other Services

Purchasing

CASIT carries out technology purchasing for CAS departments and programs. All CAS new faculty and staff technology purchases are made through CASIT. We also purchase technology for the CAS Computer Replacement Program, or CCRP, which is intended to replace all faculty and staff machines on a four-year cycle. Beyond these programs, many CAS departments make their technology purchases through CASIT, since our hight volume of purchasing allows us contracted price agreements with vendors that are lower than Duck Store prices. To request a purchase through CASIT, please submit a service ticket at http://casit.uoregon.edu.

Online Technology Inventory System

CASIT has developed a web application for tracking inventory of computer hardware. The online system also includes a method to remind hardware owners to review and sign their annual UO property receipt form via a web browser so that these receipts can be stored in a database. CASIT has released this software for use by other UO units outside of CAS. For more information about the inventory system, contact CASIT Web Services at cas-pages@ithelp.uoregon.edu.

Training Services

What is this service?

CASIT training service offers a variety of training programs to CAS Faculty, Staff and GTFs. CASIT offers training workshops throughout the year and more localized training is available upon request. Examples of future training workshops may include:

  • Microsoft Office
  • Adobe Acrobat
  • WordPress
  • Blackboard
  • Drupal
  • Qualtrics
  • Digital Forms
  • Network Shared Folders
  • Microsoft Windows
  • Apple OSX
  • CASweb
  • Google Apps for Education
  • Outlook
  • Exchange
  • UO Docs
  • UO Doodle
  • Conference Room Projectors
  • Mobile Devices

What is the benefit of this service?

The benefit of this service the establishment of a common knowledge base and the development and dissemination of standard and best practices.

Can I use this service?

Faculty, Staff and GTF’s who are employed in CAS departments are eligible for training services. If you are a member of a CAS institute, please email cas-training@ithelp.uoregon.edu for more information.

How do I access this service?

To request desktop support, simply submit a ticket by emailing us at cas-training@ithelp.uoregon.edu. We are also available by phone at : 346-5017

What can I expect?

CASIT training services are available Monday-Friday, 8:00AM – 5:00PM. Whether you contact us by email or phone, your request is submitted to our ticketing system where it will be addressed. We try to respond to each request in 24 hours, but that is not a guarantee. Service time changes based on current demand, and number/severity of outstanding requests.

In general, the process to fulfillment of a training request is:

  1. A initial consultation to identify specific needs (requirements, time constraints, locale)
  2. Preparation of draft training materials, with periodic consultations as needed.
  3. Finalization and approval of training materials.
  4. Training delivery.

Do I need to pay?

This service is provided free of charge, however a request may incur other charges (e.g. software and hardware costs) which must be paid via a department fund (e.g. equipment, general, ASA).