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Posts under tag: adobe

December 18, 2018

Announcement on Adobe Creative Cloud applications

Information Services has recently changed their Adobe Site License model. In the past, users obtained software from their IT department, licensed with central license keys. Moving forward, UO employees will have access to Adobe Creative Cloud Named User licensing, which is accessible with your email address and password.  

These changes have not been officially announced, but they have been implemented and require user action to update licensing and install additional software. For instructions on how to access Creative Cloud, update your existing licenses, and install Adobe applications, please see this help article: 

For a complete list of all applications that come with Adobe Creative Cloud Apps including Acrobat DC (formerly Acrobat Pro), visit 

In addition to the available software applications above, you now have access to 20GB of free cloud-based storage. However, please be advised that you are not authorized to upload or share any HIPAA or FERPA related data. 

If you have any further questions, or require assistance, please contact us. Our help request form is located at We can also be reached via an email to, or by a phone call to 541-346-2388.

December 2, 2018

Acquiring Adobe Creative Cloud Applications


This article is to guide users through the process of both acquiring the Adobe Creative Cloud desktop application and signing-in to the Adobe Creative Cloud desktop application to install any of the Adobe Creative Cloud applications (Photoshop, Illustrator, InDesign, etc.) to their computers.

Signing-in to the desktop application will resolve any of the license expiration issues that may arise.

Acquiring the Adobe Creative Cloud desktop application

If your computer was setup by CASIT, this application should already be installed on your machine. Go to your computer’s program files or applications location to open the application

For Windows users: Go to the Search Bar near the Start Menu and enter in Creative Cloud to find the application.

For macOS users: Go to the Applications window in the Finder and look for the Adobe Creative Cloud application. Double-click it to open.

If it is not installed on your machine: Go to the Adobe Creative Cloud desktop application page and select Download to download the proper installer for your operating system. Open the installer from your designated downloads folder and follow the given prompts.

and use of Adobe Creative Cloud

For all users: Open the application and sign-in using your entire email address in the given field.

If you see an option to choose between an Adobe ID or Enterprise ID, be sure to select Enterprise ID to proceed.

Click on the link to sign-in with an Enterprise ID

You may see another screen asking for your email address and password to authenticate. Enter your email address then click on Sign in with an Enterprise ID button.

Click on Sign-in with an Enterprise ID

You may then see the option to select Enterprise ID to authenticate to the service. Click Enterprise ID to proceed.

Click on Enterprise ID to proceed

You will be redirected to a Shibboleth screen where you will enter your Duck ID and password as you would for any centralized service on campus.

UO Shibboleth Window: Enter your Duck ID and password then click Login to proceed

To install applications, go to the Apps tab and search for or select the applications you wish to install.

Select Apps then search for the desired application or scroll through the available options

November 27, 2018

Apps tab missing from the Creative Cloud desktop app


This article is designed to assist users through the process of having the Apps tab appear on their Creative Cloud desktop application if it does not appear upon initial setup of their Adobe account.

This article is derived from the Adobe Creative Cloud desktop application support page linked below.


  • Adobe Creative Cloud desktop application for Windows or macOS


  1. If the Apps tab does not appear, click on the Creative Cloud application and quit the application
  2. Navigate to the following location:
    1. For Windows users
      1. Open the File Explorer and enter the following in the address bar at the top of the dialog box: C:\Program Files(x86)\Common Files\Adobe\OOBE\Configs\
      2. Locate and right-click on the serviceconfig.xml file and select Run As Administrator
      3. In the file, locate the word false and change it to true
      4. Save the file then close the window
      5. Restart your computer and reopen the Creative Cloud desktop app, the Apps tab should appear.
    2. For macOS users:
      1. Open the Spotlight search application (magnifying glass icon) located on the upper-right of the screen and enter the following: /Library/Application Support/Adobe/OOBE/Configs/
      2. Open the serviceconfig.xml file
        1. Note: If you have not opened an XML in macOS before, you may see a dialog box about installing Xcode and SDK components. Allow the machine to install those components which may take a couple minutes (it will require your computer profile user name and password to proceed)
        2. Once Xcode is done installing, open the file
      3. On the first line of the file, locate the word false and change it to true 
      4. Click the File menu from the application menu and Save the file (or Command-S) then close the file
      5. Restart your computer and reopen the Creative Cloud desktop app, the Apps tab should appear.

Links to Additional Content

November 14, 2017

Resources for Content Accessibility


This post is a compilation of University resources regarding content accessibility specifically focused on Microsoft Word and Adobe Acrobat.

Creating accessible Word Documents and PDFs

The Center for Media and Educational Technologies (CMET) conducted a training session on how to create accessible files using a Windows-based machine. Links to their documentation can be found in the Tutorials section below.

Additionally, Microsoft Office Support has documentation on how to ensure that your Word documents are accessible. Tips include how to add alt text to images, tables, charts, SmartArt graphics, color-coding text, and more.


Creating accessible Excel spreadsheets

Microsoft Office Support has documentation on how to ensure that your Excel spreadsheets are accessible. Tips include how to add alt text to images, tables, charts, SmartArt, and more.


Creating accessibility PowerPoint presentations

Microsoft Office Support has documentation on how to ensure that your PowerPoint presentations are accessible. Tips include how to add alt text to images, tables, charts, SmartArt graphics, determining slide order, and more.


Universal Design in College Instruction

The Teaching Effectiveness Program (TEP) has created a resource on how to plan and implement tenets of universal design for college instruction.

Universal Design or Inclusive Design is the formation of a classroom experience that is accessible to the diverse learning communities we encounter in higher education. Course design following these guidelines is accomplished through thoughtful planning, implementing, and evaluating instruction.

Links to Additional Content


May 30, 2017

Fleet printing with accounting codes from Adobe products (macOS)


This post is assist Mac users through the process of printing Adobe PDFs to their department’s CTX-issued fleet printer. Adobe will typically have their own print dialog box and using it will not send to the printer.


Follow these steps to ensure that your print job gets printed:

Click on the Print icon or select File > Print (or Command-P) to start