Skip to Content

Posts under tag: banner

July 13, 2015

How to clear your Java cache (Windows)

Purpose

This article is designed to guide users through clearing the Java cache on their machines. This action is typically done when Banner will not load correctly.

The process described below is for Windows 7 and 10 users.

Click here for the process for Mac OS X users.

Process

Click on the Start Menu, select the Control Panel.

Select Programs

javacache1

Then click on Java (32-bit)

javacache2

Note: Even if your machine is running a 64-bit version of Windows 7, it will still say 32-bit.

Then under Temporary Internet Files, click Settings…

javacache3

Then click on Delete Files…,

javacache4

Then click OK.

Note: When clearing cache due to Banner updates, be sure to also select Installed Applications and Applets.

javacache5

Once the above window closes, you may close out of the Java settings.

 

How to clear your Java cache (Mac OS X)

Purpose

This article is designed to guide users through clearing the Java cache on their machines. This action is typically done when Banner will not load correctly.

The process for clearing the cache is for Mac OS X users.

Click here for the process for Windows users.

Process

Go to the  menu and click on System Preferences…

javacachemac1

 

Click on the Java icon…

javacachemac2

 

Then under Temporary Internet Files, click on Settings…

javacachemac3

 

Then click on Delete Files…

javacachemac4

Then click OK.

Note: When clearing cache due to Banner updates, be sure to also select Installed Applications and Applets.

javacachemac5

Note: If this has been done recently, there will be a quick Terminal icon that will show up in the Dock and then disappear. If that is the case, click Cancel.

Once the above window disappears, close the Java settings.