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Posts under tag: email

September 4, 2018

Phishing and what to do

Listen to this article (2:36)


This article will guide you through the aspects of phishing and what to do when you see phishing or when you have been phished.

What is phishing?

Phishing (pronounced fishing) is a fraudulent messaging methodology where an incoming email or SMS text message appears to be from a reputable source in order to gather personal information (like passwords and credit card information) from the recipient.

How to detect a phishing attempt

In most cases, you will receive an email message that will appear legitimate in some fashion whether it looks to be from a University-based email account or pertaining to a software service that you use regularly (e.g. Outlook/Exchange).

There are also cases where mobile devices are targeted as well. Links are typically sent via SMS text message that, when clicked, could ask you to enter information or gather information about your mobile device.

Note: A reputable source will not ask you for any personal information about accounts, passwords, or credit card numbers.

Reporting a phishing attempt (or something else that seems suspicious)


  • If you have opened or received an email asking for any personal information (such as  account information, passwords, etc.), do not click any links or open any attachments, forward the email to then delete the email.
  • If a source claims your UO account is in need of management, go to instead of the link provided.
  • If you have clicked any links or opened any attachments, turn off and unplug your computer, then contact us by phone at x6-2388 immediately.

Text message

  • If you have NOT opened the link on the text message, send an email to and/or contact CASIT by email at or phone at x6-2388.
  • If a source claims your UO account is in need of management, go to instead of the link provided.
  • If you have opened the link, delete the message and let us know immediately.

Changing or managing your password

If you fell victim to a phishing attempt using your Duck ID and password or you’re looking to update your information, you should immediately change your password and create new security questions by going to



June 13, 2017

CAS Exchange Migration

In 2018, Information Services will begin providing Exchange mail and calendaring to new faculty and staff accounts, automatically. This change is part of a larger goal to standardize email and calendaring across campus. As a requirement for this change, CASIT must complete the following by Friday, June 15th, 2018:

  • migrate all existing IMAP ( accounts to Exchange, and
  • migrate mail and calendar portions of CAS Google Apps for Education accounts ( to Exchange.

Failure to migrate IMAP mail before the implementation of Exchange auto-provisioning will result in the loss of access to old email still residing within the IMAP system.

This communication is the first step in the Exchange migration process. In the coming weeks, we will be reaching out to affected departments to begin migration planning. If you have further concerns not yet addressed, please contact CASIT by any of the methods listed below: 

Frequently Asked Questions (FAQs)

Why is this happening?

The reasons Information Services provided for these changes include, but are not limited to:

  • standardizing campus around one email and calendaring solution;
  • simplifying the email support requirements for IT staff by improving consistency between/within departments; and
  • ensuring a system that can provide uniform support for legal holds, records requests, and email retention.

When is this happening?

Deadline is Friday, June 15th, 2018

Who is affected?

The following affiliates with, their current access rules, will be migrated:

Affiliation Current Access
Administrative Faculty                       Start/End of Appointment
Faculty One term prior to start/one year after end of Appointment
Fixed Term Enduring Faculty One term prior to start/one year after end of Appointment
Fixed Short Term Faculty One term prior to start/Three terms after end of Appointment
Staff Start/End of Employment
Temporary Employees Start/End of Employment

Other affiliations (Associate, Courtesy, Emeritus, GTF, Retired, Student Employee) will not be provisioned automatically but, if eligible, can continue to be manually provisioned as per the current process.

At this time, no exceptions are planned except normal exceptions for delayed hiring paperwork.

What is the migration process?

The first step of the process is communicating with departments to identify any factors that would inform the migration, including scheduling needs, calendaring policies, and role accounts that may need Exchange access. When the migration timeframe arrives, CASIT ITCs will schedule individual appointments to:

  1. grant Exchange access;
  2. migrate IMAP email;
  3. configure Outlook on primary workstation;
  4. connect GAE account to Outlook to ready mail migration;
  5. migrate GAE calendar data;
  6. set up forward from GAE to Exchange;
  7. set and verify calendar permissions, according to departmental policy/need;
  8. demonstrate, email rules, and Gmail folder/label migration;
  9. connect and configure mobile and secondary devices.

At this time CASIT ITCs will also create any room calendar resources, role accounts, and other resources as requested. After this list has been completed, the user will be responsible for:

  • migrating old email and folders/labels from GAE account, and
  • recreating mail filtering rules in Outlook/Exchange.

What do I need to do to prepare for this?

In order to best prepare, please:

  • make a list of any questions to ask an ITC,
  • clean up any old mail or folders that you don’t need migrated, and
  • gather any devices that need access to your Exchange account.

Is CAS Google Apps for Education (GAE) going away?

Only your email and calendaring use will be affected by this transition.

For the time being, you will still be able to use Google Drive and Apps, through your GAE @cas.uoregon account.

Do I have to use Outlook?

For migration purposes, CASIT will be using Outlook, both locally and via After your mail is migrated, CASIT will assist you in configuring any mail client that supports Exchange. The most common are Outlook and Apple Mail.

Also, please note that the Gmail interface is not an alternative to Outlook, because Gmail does not operate with Exchange. As part of the process, your GAE mail will be forwarded to Exchange.

How can I access Exchange off campus?

Your Exchange mail and calendars are accessible off campus through a variety of methods, including:

  • email clients configured to access exchange, including Outlook and Apple Mail; and
  • mobile devices that have been configured to work with Exchange.

CASIT can help you connect your home devices. We will offer documentation, along with hands on and remote service sessions as needed.

How do I access Exchange mail and calendars on my mobile device?

Exchange access is supported on many mobile device platforms, including Android, iOS and Windows Mobile. Regarding access on any of these devices, the user has at least these options:

  • use the default mail and calendaring apps on the device, or
  • download and configure a mobile version of Outlook.

Please note that connecting to Exchange on a mobile device grants both you, and Exchange admins the ability to remotely wipe your device. If you use the mobile version of Outlook, the remote wipe is limited to Outlook app only.


January 29, 2016

Editing Signature Line in UO Mailing Lists


If you would like to create a list for any reason, go to the UO Mailing Lists website to sign up.

In order to make the edits, you must be a list administrator. If you have a list and are the administrator, read below to proceed.


Sign in to your mailing list by going to the list’s URL (e.g.

After signing in, proceed to the bottom of the page and click on the list’s administrative interface screen:


From here, click on the Non-digest options link in the upper-right of the page and scroll to the field marked msg_footer. Once there, you can edit the contents of the signature line for each message sent from administrator(s) and user(s) of the list (pictured below is what is needed to be removed to avoid conflict with Apple OS X El Capitan’s Contact Info feature, click here for more information):

In order to avoid triggering the Apple Contacts feature referenced above, be sure to delete the %(real_name)s@%(host_name)s line. Once done, it will look like the image below.


Click Save Changes to proceed. You can then logout and close the browser tab/window.

Links to Additional Content

Click here to learn more about the Apple Contact Info feature that mailing list signature lines interfere with.

November 16, 2015

Forwarding UO email to Gmail


This post is designed to guide you through the process of forwarding email from your account to Google’s Gmail service.

To have access to Gmail (and the entire Google Apps Suite) within CAS, you may submit your request by filling out this form. Additionally, this post will use Outlook for Mac 2011 to show how to setup forwarding rules. For another platform or any questions, please contact CASIT.

Click any of the section titles below to proceed.

Adding Rules for Forwarding

Once your Exchange account has been set up, your mail will need to be forwarded to your CAS Gmail account.

In order to do so, click on the Rules button in the main Home toolbar.

Then click on Edit Rules…,

Make sure to select the Exchange server, then click on the icon to add a new rule.

Establish the parameters for mail forwarding:

  1. Create a Rule name
  2. Select the All Messages condition from the menu
  3. Under Do The Following:, select Redirect To, then enter your CAS Gmail account
  4. Click OK.

You can now close out of Outlook and use Gmail.

Additional Notes

These rules can also be edited and created from the Outlook Web App as well (located in the Options menu, then click Organize E-mail). Go to in your web browser to proceed:

Links to Additional Content

CASIT Training has developed more documentation and how-to guides in various other subjects including Gmail and Google Apps for Education. For more information, click here to proceed or contact CASIT.


April 29, 2011

Manage Duck ID


This article is designed to provide information to help you manage your Duck ID.

What is your Duck ID?

Your Duck ID is the username portion or first part of your UO email that comes before the “” (example:

If you don’t have an UO email account, it is likely that you still need to claim your Duck ID. For more information about your Duck ID please click here.

Change your password

Go to and login to change your password or click on Forget Password?

Vacation Auto-responder

Please go to and fill out the form to enable the responder.

Note: At the end of your vacation you need to use the same form to disable the vacation responder. This can also be done within your preferred mail client (Exchange, Gmail, Mac Mail).

View Quota

Quota is the term used to identify the parameters of your network share folder provided for University-affiliated people.

To view your University of Oregon email quota please go to to view the information.

Spam Filtering

This feature allows for users to block messages coming from undesired senders. It utilizes the Proofpoint system to manage email whitelists and blacklists at the domain level.

To view/change spam filtering for University of Oregon email please click here.

Links to Additional Content