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Web Services Policies

Maintenance Window

CASIT Web Services will use the currently defined maintenance window as follows:

  • Mondays 8am to 10am.

The maintenance period will not be used every week and notification will be sent to clients at least one week prior to performing any maintenance that will incur, or the possibility of incurring, site downtime.

Although we have a standard maintenance time period defined, extenuating circumstances may arise that require the service to be unavailable.  These circumstances will be communicated to the clients as soon as possible in order to facilitate the planning process for users.

Hosting sites developed by third parties

CASIT currently provides hosting for a number of sites created by other developers. While we will continue to host this set of sites, we cannot support the hosting of any additional sites that were not developed by CASIT, effective start of Fall term, 2014. There are a variety of web hosting options available on campus. If none of these options is suitable for your web site or web application, we can have a dedicated virtual machine set up for your hosting needs. Make your request by submitting a ticket for “Server Services” at casit.uoregon.edu and we will be happy to give you a quote for VM hosting. However, please be aware that web applications and web content management systems like WordPress and Drupal require more than just hosting; they require ongoing monitoring and maintenance. If your site is unique enough to need its own VM, you will also need to arrange for a developer to carry out periodic updates and maintenance on the website software.

Last Minute Projects

Please contact us well in advance so that we can put your project in our schedule. All our current projects have timelines that represent commitments previously made to our clients. These commitments are important, and we cannot take on last-minute projects that might interfere with them. For this reason, we cannot take on projects that require a deadline of less than two weeks. This is especially important in the weeks prior to the start of a term.